Sophia Jarussi-Smith
Seattle,WA
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Fred Hutchinson Cancer Research Center
02.2023 - Current
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Worked with patients to schedule tests and procedures.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Responded to inquiries by directing calls to appropriate personnel.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
Visitor Experience Specialist
Jack’s Urban Meeting Place, JUMP
05.2019 - 02.2023
- The Visitor Experience Specialist position requires a collaborative work effort with all JUMP team members to build and sustain a strong team culture within the organization that is supportive of the JUMP mission
- This position serves as the primary point of contact and is responsible for greeting guests, providing directions throughout the building, answering questions, assisting in community and private events, and informing guests about upcoming programs.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Front Office Administrator
Direct Orthopedic Care
12.2021 - 05.2022
- The Front Office Administrator served as the main point of contact for patient management
- Responsibilities of this role included assisting in scheduling patients, ordering medical imaging procedures, organizing medical records, transporting patients, and advancing on all medical platforms such as EPIC, Mychart, etc.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Education
Bachelor of Science - Public Health- Health Education and Promotion
Boise State University
Boise, ID08.2022
Bachelor of Science - Health Sciences
Boise State University
Boise, ID08.2022
Skills
- Verbal and Written Communication
- Program Oversight
- Database Coordination
- Time Management
- Medical Terminology
- Quality Assurance
- Interdepartmental Collaboration
- Customer Service
Timeline
Patient Care Coordinator
Fred Hutchinson Cancer Research Center
02.2023 - Current
Front Office Administrator
Direct Orthopedic Care
12.2021 - 05.2022
Visitor Experience Specialist
Jack’s Urban Meeting Place, JUMP
05.2019 - 02.2023
Bachelor of Science - Public Health- Health Education and Promotion
Boise State University
Bachelor of Science - Health Sciences
Boise State University
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