John West
Canby,OR
Summary
Results-driven Technical Service Representative at Xerox Corp, adept at diagnosing and repairing complex production equipment. Leveraged strong analytical thinking and exceptional customer service skills to enhance client satisfaction and streamline support processes. Proven ability in system maintenance and software installation, ensuring optimal performance and reliability for clients.
Overview
41
41
years of professional experience
Work History
Technical Service Representative
Xerox Corp
02.1984 - Current
- Diagnose and repair Xerox Production equipment including Third Party finishing devices.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
No Degree - Recording Engineering And General Education
Golden West College
Huntington Beach, CASkills
- Technical troubleshooting
- System maintenance
- Software installation
- Customer service
- Verbal and written communication
- Analytical thinking
Timeline
Technical Service Representative
Xerox Corp
02.1984 - Current
No Degree - Recording Engineering And General Education
Golden West College
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