John White
Los Angeles,CA
Summary
Experienced IT specialist providing the best customer service and solutions to technical problems. Enjoys making people more productive. Is not afraid of the unknown. Always seeking to learn, investigate, ask questions, and listen to others. Education includes certificates in computer operations, lean methodology, project management, and AWS Cloud. Always eager to implement new technologies and provide quality solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Operations Help Desk
Citizen Watch Company
02.2020 - Current
- Collaborates with ERP and IT Infrastructure teams to resolve technical issues as they arise
- Supports Microsoft Dynamics NAV and Jet Data Manager applications
- Handles imaging, Active Directory account creation, licensing, MFA authentication, and VPN setup
- Responsible for second shift operations; systems administration via vSphere, ticket queue, and reporting.
Information Technology Specialist
South Coast Air Quality Management District
06.2019 - 01.2020
- Completed project imaging 350 Surface laptops with Windows 10 using Microsoft Deployment Toolkit
- Performed hardware break/fix, desk side support for 500 workers, inventory management, and printer set up
- Helped setup A/V equipment including TV monitors, WebEx streaming, and iPad kiosks for public meetings.
Help Desk Technician
Gardena Memorial Hospital
02.2019 - 05.2019
- Completed project migrating 100 computers from Windows 7 to Windows 10
- Provided remote and desk side support for administrative staff, doctors, and nurses
- Created up to 20 Active Directory accounts for temporary users weekly.
Product Support Specialist
Arecont Vision Costar
04.2017 - 01.2019
- Saved customers money by remotely troubleshooting networked IP cameras using Log Me In
- Resolved TCP/IP, DHCP, DNS Windows networking, and IP camera configuration issues
- Assisted customers with upgrading their surveillance cameras to the latest firmware remotely.
Help Desk Technician
Fox Sports
08.2016 - 04.2017
- Provided employees including On Air TV Personalities with white glove treatment
- Was able to remotely troubleshoot Mac OS and Windows desktops using Bomgar remote software
- Activated mobile devices and remotely mapped network printers and drives to local desktops.
Help Desk Technician
Loyola Marymount University
11.2015 - 07.2016
- Assisted administrative staff, instructors, and students with access and connectivity issues
- Succeeded at remotely troubleshooting Mac OS and Windows desktops using Bomgar remote software
- Occasionally provided desk side support for users located all over campus.
Education
Associate of Science - Computer Science
West Los Angeles College
Culver CityVocational Certificate - Computer Systems And Operations Program
Institute of Computer Technology
Los Angeles, CASkills
- Remote Office Availability
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Task Prioritization
- Organization
Websites
Accomplishments
- Achieved Appreciation Award at Citizen Watch Company for effectively providing outstanding customer service.
Certification
- Project Management Applications, West Los Angeles College, Los Angeles, CA
- High Speed Project Management, West Los Angeles College, Los Angeles, CA
- AWS: Cloud Practitioner Essentials, Amazon
- White Belt of Lean Six Sigma Methodology, SixSigma.us
- Windows 11 Administration, LinkedIn Learning
- Windows 11 Security, LinkedIn Learning
- Windows 10 Administration, LinkedIn Learning
- Windows 10 Advanced Troubleshooting, LinkedIn Learning
- Windows 10 Troubleshooting Basics, LinkedIn Learning
- Troubleshooting Common PC Issues for Users, LinkedIn Learning
- CompTIA Network+ (N10-008) Understanding Networks, LinkedIn Learning
- Applying ITIL 4 Foundation Concepts, LinkedIn Learning
- Introduction to Service Management with ITIL 4, LinkedIn Learning
Additional Experiences And Interests
- Experienced with Active Directory administration and Office 365 licensing.
- Familiar with remote desktop software; Bomgar, Log Me In, Dameware, and Manage Engine.
- Has JIRA, Footprints, Service Now, and SolarWinds SA Manage ticketing and SLA experience.
- Works effectively within a team to achieve set goals.
- Practiced at paying attention to details.
- Experienced with creating SOP documentation and checklists.
- Excels at developing professional and effective working relationships with customers and stakeholders.
- Clearly and accurately communicates processes and procedures verbally and in writing.
- Started as an intern at Disney Studios providing desk side support for 200 Mac users.
- Highlight of IT career was supporting a NASA data Center in Canoga Park CA at Rocketdyne.
- Loves Los Angeles area sports teams, coin collecting, bass guitar, cars, and the Star Trek Universe.
Personal Information
- Available: Available for interview prior 24 hours of notice
- Citizenship: US citizen
Timeline
IT Operations Help Desk
Citizen Watch Company
02.2020 - Current
Information Technology Specialist
South Coast Air Quality Management District
06.2019 - 01.2020
Help Desk Technician
Gardena Memorial Hospital
02.2019 - 05.2019
Product Support Specialist
Arecont Vision Costar
04.2017 - 01.2019
Help Desk Technician
Fox Sports
08.2016 - 04.2017
Help Desk Technician
Loyola Marymount University
11.2015 - 07.2016
Associate of Science - Computer Science
West Los Angeles College
Vocational Certificate - Computer Systems And Operations Program
Institute of Computer Technology
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