John White
CINTAS, Professional Uniform and Facility Services
Kingsport,TN
38
years of professional experience
Driven professional with expertise in customer service and relationship building. Proven ability to enhance client satisfaction and retention through effective communication and tailored solutions.
Work History
Service Sales Representative
20 Years 6 Months- Developed and maintained strong client relationships to drive repeat business and customer satisfaction.
- Conducted product demonstrations and training sessions to educate clients on uniform solutions.
- Collaborated with cross-functional teams to optimize service delivery and resolve client issues.
- Generated leads through networking and industry events, expanding customer base significantly.
- Provided tailored uniform solutions based on customer needs assessments, enhancing service offerings.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Assistant Store Manager
5 Years 11 Months- Supervised daily store operations to ensure optimal customer service and merchandise presentation.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Developed and implemented effective merchandising strategies to drive sales and improve store layout.
- Analyzed inventory levels, ensuring accurate stock management and timely replenishment of products.
- Led team meetings to communicate goals, share feedback, and foster a collaborative work environment.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction rates.
- Collaborated with upper management on strategic initiatives to align store objectives with corporate goals.
Assistant Store Manager
3 Years 1 Month- Evaluated employee performance regularly, providing constructive feedback to guide professional development efforts.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Manager
9 Years 5 Months- Streamlined inventory management processes to enhance stock accuracy and availability.
- Led training sessions for new associates, improving team performance and service levels.
- Implemented customer feedback systems to enhance shopping experience and increase satisfaction ratings.
- Coordinated merchandising strategies to optimize product placement and drive sales growth.
- Developed staff scheduling procedures to improve efficiency and reduce labor costs.
- Collaborated with department managers to ensure compliance with company policies and operational standards.
- Fostered a culture of continuous improvement through mentoring and skill development initiatives for associates.
Education
No Degree - Business
Skills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Relationship building
Product and service knowledge
Product and service sales
Customer retention
Upselling and cross selling
Objection handling
Lead prospecting
Product promotions
Territory growth
Lead generation
Accomplishments
- Ranked #1 in [region] for 2018.
- Resolved product issue through consumer testing.
- Ranked #1 in catalog sales for 2022.
Timeline
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
02.2006 - CurrentRead More
Assistant Store Manager
Bed Bath & Beyond
03.2000 - 02.2006Read More
Assistant Store Manager
Ames Department Stores
01.1997 - 02.2000Read More
Assistant Manager
Walmart
09.1988 - 02.1998Read More
East Tennessee State University
No Degree from Business
Read More