John Williams
Engineer
Atlanta,Georgia
Summary
Results-driven Skin Care with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
22
22
years of professional experience
Work History
Salon Owner/Operator
Vonetta Cosmetics, Inc
04.2011 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Technical Project Manager
Cisco Systems, Inc.
02.2011 - 04.2023
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Digital Systems Field Enggineer
Cisco System
02.2007 - 02.2011
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
Support Specialist, NOC
BellSouth
10.2002 - 01.2005
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Education
Associate of Applied Science - Computer Networking And Telecommunications
Denver Institute of Technology
Denver, Colorado01.1998
Skills
- Upselling Services
- Employee Training
- Staff Management
- Skin care knowledge
- Salon Marketing
Timeline
Salon Owner/Operator
Vonetta Cosmetics, Inc
04.2011 - Current
Technical Project Manager
Cisco Systems, Inc.
02.2011 - 04.2023
Digital Systems Field Enggineer
Cisco System
02.2007 - 02.2011
Support Specialist, NOC
BellSouth
10.2002 - 01.2005
Associate of Applied Science - Computer Networking And Telecommunications
Denver Institute of Technology