John Williams
Akron,OH
Summary
Detail-oriented professional specializing in loan evaluation and risk assessment. Expertise in enhancing customer satisfaction and streamlining workflows to improve loan processing efficiency. Proven track record of delivering results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Personal Loan Specialist
OneMain Financial
Cuyahoga Falls, Ohio
2024.11 - Current
- Guided customers in selecting personal loan products aligned with financial needs, improving overall satisfaction.
- Evaluated loan applications for compliance with company policies and eligibility criteria.
- Conducted credit analysis to assess risk and determine approval status.
- Prepared accurate loan documents prior to closing, ensuring thoroughness.
- Cultivated strong client relationships, resulting in enhanced customer loyalty and repeat business.
- Partnered with team members to streamline loan processing workflows, contributing to smoother operations.
Freight/Receiving Associate
Home DepotAkron
Akron, Ohio
2024.11 - Current
- Unloaded trucks using hand truck or dolly to ensure efficient merchandise flow.
- Organized merchandise in receiving area to enhance access and streamline inventory control.
- Utilized handheld scanners to track inventory and update stock levels accurately.
- Inspected products for damage and promptly reported issues to maintain quality standards.
- Assisted in training new associates on receiving procedures and safety protocols.
Inbound Sales Representative
Spectrum
Akron, Ohio
2019.08 - 2024.06
- Developed and implemented customized sales techniques to effectively sell and upsell services.
- Engaged customers through active listening and tailored product recommendations.
- Educated customers on products, services, and promotions, enhancing overall satisfaction.
- Maintained knowledge of company offerings, inventory, and industry trends to drive revenue.
- Utilized CRM software to track interactions and update account information.
- Monitored customer feedback to identify areas for improvement in service delivery and client experience.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ2018-12
Skills
- Loan risk assessment
- Credit analysis
- Sales strategies
- Inventory management
- Problem solving
- Time management and goal orientation
- Team collaboration
Timeline
Personal Loan Specialist
OneMain Financial
2024.11 - Current
Freight/Receiving Associate
Home DepotAkron
2024.11 - Current
Inbound Sales Representative
Spectrum
2019.08 - 2024.06
Associate of Arts - Business Administration And Management
University of Phoenix