John Wilson
Las Vegas
Summary
Applied effective problem-solving techniques to create tailored solutions, strengthening connections between customers and the organization.
Overview
20
20
years of professional experience
Work History
Security Officer
ABC Security
Oakland, CA
10.2023 - 03.2026
- Oversaw premises to uphold safety and security standards for personnel and property.
- Conducted thorough inspections of facilities, identifying potential security risks.
- Responded promptly to incidents, implementing appropriate emergency protocols.
- Collaborated with law enforcement during investigations and incident handling.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Monitored premises to ensure safety and security of personnel and property.
Call Center Representative
Precision Opinion Inc.
Las Vegas, NV
10.2017 - 02.2023
- Handled 50+ customer interactions per day, providing efficient, courteous, and polite service to ensure customer satisfaction and loyalty.
- Provided accurate information about products and services to be able to answer customer questions and resolve issues.
- Escalated complex issues to appropriate channels for resolution.
- Maintained a detailed record of customer interactions, including details of inquiries, complaints, or comments, as well as actions taken.
- Collaborated with team members to ensure that appropriate changes were made to resolve customers' problems.
- Verbal communication
- Problem-solving
Security Officer
Davenport Security
Oakland, CA
09.2016 - 10.2017
- Trained new security personnel on operational procedures and protocols.
- Developed and enforced security policies, improving overall compliance and safety standards.
- Led security audits to identify vulnerabilities and recommend enhancements.
- Analyzed incident reports to refine response strategies and improve team efficiency.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Member
Landscape Crew
Chico, CA
01.2006 - 08.2016
- Gathered and removed litter.
- Provided proper upkeep of sidewalks, driveways, parking lots, fountains, planters, or other grounds features.
- Used hand tools such as shovels, rakes, pruning saws, hedge or brush trimmers, or axes.
- Operated vehicles or powered equipment, such as mowers, tractors, twin-axle vehicles, snow blowers, chainsaws, electric clippers, sod cutters, or pruning saws.
- Watered lawns, trees, or plants, using portable sprinkler systems, hoses, or watering cans.
- Pruned or trimmed trees, shrubs, or hedges, using shears, pruners, or chain saws.
Education
General High School Curriculum - undefined
High School Diploma
Rohnert Park, CASkills
- Utilized Microsoft Office Suite to assist in document preparation and data organization Adapted to new software tools to support team efficiency
Timeline
Security Officer
ABC Security
10.2023 - 03.2026
Call Center Representative
Precision Opinion Inc.
10.2017 - 02.2023
Security Officer
Davenport Security
09.2016 - 10.2017
Member
Landscape Crew
01.2006 - 08.2016
General High School Curriculum - undefined
High School Diploma