John Woods
Norman
Summary
Dedicated professional with experience in customer service and food service. Recognized for performance and enhancing customer satisfaction. Ready to contribute to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Hibbett Sporting Goods
Altus, OK
10.2023 - 04.2025
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained and mentored staff on customer service techniques and product knowledge.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Host/Server
Fred's Fish & Steakhouse
Altus, OK
09.2022 - 09.2023
- Greeted and seated guests promptly.
- Managed reservation system, coordinating seating arrangements efficiently.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted with food and beverage preparation, ensuring timely delivery to guests.
Education
High School Diploma -
Altus High School
Altus, OKBBA - Business: Management
University of Oklahoma
Norman, OK05-2029
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Conflict resolution
- Time management
- Problem-solving
- Team motivation
Timeline
Assistant Manager
Hibbett Sporting Goods
10.2023 - 04.2025
Host/Server
Fred's Fish & Steakhouse
09.2022 - 09.2023
High School Diploma -
Altus High School
BBA - Business: Management
University of Oklahoma