John Wrazien
Summary
. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
12
12
years of professional experience
Work History
Dispatcher
R&L Carriers
Chicago, IL
07.2010 - 07.2022
- Directed dispatching, routing, and tracking of 28 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Dockworker
R&L Carriers
Chicago, IL
07.2010 - 07.2022
- Followed verbal and written instructions to properly move and ship products.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Examined shipment contents and compared with records such as manifests, invoices or orders to verify accuracy.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
- Operated computer systems and internal software to track and record cargo movements.
- Operated equipment while observing standard safety procedures.
Education
No Degree - CCNA
National Able
Chicago, IL03.2023
Skills
- Professional Relationships
- Critical Decision-Making
- Fleet Operations
- Dispatch of Drivers
- Trucking Dispatching
- Dispatcher Monitoring
- Customer Service Standards
- Team Collaboration
- Driver Communications
- Escalation of Issues
- Logistical Operations
- Paperwork and Documentation
Timeline
Dispatcher
R&L Carriers
07.2010 - 07.2022
Dockworker
R&L Carriers
07.2010 - 07.2022
No Degree - CCNA
National Able