January Frank
Rockingham,NC
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
11
11
years of professional experience
Work History
Dispatcher
ThomasTrucking
Laurinburg, NC
01.2021 - Current
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Closely monitored dispatch board to triage and prioritize over 500 daily calls.
Bar Manager
Sparkeys
Fayetteville, NC
06.2012 - 01.2021
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate of Applied Science - CJC,Business
Richmond Community College
Hamlet, NC07.2023
Skills
- Trucking Dispatching
- Processing Orders
- Operational Efficiency
- Billing and Payment Processing
- Cash Handling and Management
- Professional Relationships
- Sales and Marketing
- Staff Management
- Verbal and Written Communication
- Employee Training
- Productivity Performance
- Finance and Accounting Operations
- Issue and Conflict Resolution
- Time Management
- Managing Terminations
- Managing Files and Records
- Scheduling and Coordinating
- Staff Motivation
- Client Account Management
- Analytical Skills
- Profit and Loss Accountability
- Dispatching Workers
- Performance Tracking and Evaluations
Timeline
Dispatcher
ThomasTrucking
01.2021 - Current
Bar Manager
Sparkeys
06.2012 - 01.2021
Associate of Applied Science - CJC,Business
Richmond Community College