John Wright
Hoover,AL
Summary
Operations professional with proven track record in driving efficiency and enhancing customer satisfaction. Strong focus on team collaboration and adaptable to changing needs. Expertise in problem-solving, process optimization, and ensuring smooth operations. Known for reliability and achieving results through effective communication and strategic thinking.
Overview
13
13
years of professional experience
Work History
Operations Specialist
Synovis Micro Companies Alliance
Birmingham, AL
10.2019 - Current
- Work with International Distributors on product restock orders.
- Increased knowledge of customs processes.
- Increased knowledge of ERP system QAD and Cyberquery.
- Streamlined operational workflows, enhancing efficiency and productivity across departments.
- Increased Customer Service and problem-solving skills.
- Keying in both international and domestic product orders.
- Update and send out daily reports.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Coordinated cross-functional teams to implement process improvements and optimize resource allocation.
- Collected, arranged, and input information into database system.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Senior Warehouse Associate
Synovis Micro Companies Alliance
Birmingham, AL
07.2019 - 10.2019
- Increased knowledge of ERP system QAD.
- Increased leadership experience and problem-solving skills.
- Managed process of shipping out over 80+ customer orders daily.
- Lead warehouse associates and volunteers in keeping warehouse and shipping area running smoothly.
- Order all warehouse shipping supplies.
- Weekly cycle counts.
- Maintain and create shipping documents.
- Special projects assigned by Operations Manager.
Warehouse Associate
Synovis Micro Companies Alliance
Birmingham, AL
08.2017 - 07.2019
- Increased problem-solving skills.
- Learning new inventory programs and warehouse practices.
- Help organize all inventory and inventory transfer.
- Keeping warehouse and shipping area clean and organized.
- Daily shipments of product orders to domestic and international customers.
- Perform weekly cycle counts on inventory.
- Monitor shipping supplies.
- Special projects as assigned by Operations Manager.
Professional Driver
Babel Enterprise
Birmingham, AL
12.2015 - 08.2017
- Increased organizational proficiency and time management.
- Insuring over 90 packages are delivered daily in good quality and in timely fashion.
- Organization of delivery route.
- Managing truck maintenance.
- Working directly under site contractors to ensure customer satisfaction.
House Manager
University of Alabama
Tuscaloosa, AL
08.2013 - 05.2014
- Increased problem solving, conflict resolution, task delegation skills.
- Worked with third party vendors to complete work orders.
- Register students in and out at beginning and end of each semester.
- Maintain cleanliness of facility.
- Work with University to address and resolve any maintenance issues.
Education
Bachelor of Arts - English
University of Alabama
Tuscaloosa, AL05.2014
Skills
- Microsoft Office
- Microsoft Excel
- ERP Software
- Operations Understanding
- Leadership
- Operations Coordination
- High Communication
- Customer Relations
- Organizational skills
- Logistics coordination
- International mobility management
- Operational efficiency
Timeline
Operations Specialist
Synovis Micro Companies Alliance
10.2019 - Current
Senior Warehouse Associate
Synovis Micro Companies Alliance
07.2019 - 10.2019
Warehouse Associate
Synovis Micro Companies Alliance
08.2017 - 07.2019
Professional Driver
Babel Enterprise
12.2015 - 08.2017
House Manager
University of Alabama
08.2013 - 05.2014
Bachelor of Arts - English
University of Alabama