Open To Work
John Ybarra
Enterprise
Work Preference
Summary
Dynamic Store General Manager with a proven track record in enhancing customer satisfaction and executing effective inventory management strategies. Skilled in staff training and team collaboration, consistently driving operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store General Manager
Swade
Rolla
01.2022 - 04.2025
- Managed daily operations to enhance shopping experience and improve customer satisfaction.
- Supervised and trained staff to ensure consistent delivery of exceptional customer service.
- Executed effective inventory management strategies to maintain optimal stock levels.
- Quickly addressed customer complaints, enhancing loyalty and satisfaction.
- Ensured adherence to company policies and relevant laws and regulations.
- Minimized employee overtime, resulting in reduced monthly costs.
- Facilitated regular staff meetings to communicate product updates and policy changes, fostering team alignment.
- Evaluated financial data for insights into operational improvements and cost savings.
Department Manager
Lowe's
Rolla
03.2015 - 01.2022
- Managed daily operations, ensuring strict compliance with company policies.
- Coordinated team schedules for optimal staffing and operational efficiency.
- Trained staff on customer service best practices, improving interaction quality and customer satisfaction.
- Resolved customer inquiries swiftly, addressing issues to maintain satisfaction.
- Conducted performance evaluations, identifying areas for improvement to enhance team productivity and morale.
- Implemented safety protocols to maintain a secure and efficient work environment.
- Managed inventory levels, ensuring timely restocking of products.
- Collaborated with departments to implement strategies for store performance improvements, streamlining operations.
Education
Certificate of Completion For HVAC - HVAC
Rolla Technical Institute
Rolla, MO06-1999
High School Diploma -
Waynesville Senior High School
Waynesville, MO06-1992
Skills
- Inventory management and retail operations
- Employee training and scheduling
- Financial analysis and policy enforcement
- Customer service excellence
- Problem solving and time management
- Effective communication and conflict resolution
- Sales forecasting
Certification
- Universally certified HVAC Technician
- Forklift certified through Lowe's
- Narrow Aisle Lift certified through Lowe's
Timeline
Store General Manager
Swade
01.2022 - 04.2025
Department Manager
Lowe's
03.2015 - 01.2022
Certificate of Completion For HVAC - HVAC
Rolla Technical Institute
High School Diploma -
Waynesville Senior High School