Paola Tomassi

• Managed team by providing leadership, direction and continued development opportunities.
• Developed and executed successful sales strategies to increase revenue and meet company targets.
• Collaborated with marketing team on local advertising campaigns.
• Oversaw visual merchandising efforts to create an appealing store atmosphere that drove customer engagement.
• Hired, trained and retained high quality team members.
• Increased store profitability by implementing cost-saving measures and optimizing inventory management.
• Led team to achieve business goals, ongoing coaching and performance feedback.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.

Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills

• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Checked store merchandise regularly for proper display and replenishment.
• Promoted exceptional customer service by engaging clients on sales floor.