John Young
La Marque,TX
Summary
Accomplished Senior Service Manager with over 15 years of experience in the food and beverage industry, notably at Salt-grass Steakhouse, Expert in operations management and customer service, I excel in driving operational excellence and profitability, A strong leader known for crisis management and fostering team collaboration, I consistently enhance guest satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Service Manager
Saltgrass Steakhouse
01.2023 - Current
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Resort Beverage Manager
San Luis Resort
10.2012 - 01.2023
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Overseeing three bars on property
Education
University of Houston - Downtown
Houston, TXHigh School Diploma -
Ball High School
Galveston, TX2009
Skills
- Operations Management
- Customer Service
- Over 15 yrs of Food and beverage experience
- Strong leader that also knows how to follow
- Crisis Management
- Team Player/ Hard Worker
Accomplishments
Hospitality Manager of the year 2015
Most Outstanding Student Recognition Award 2017(THLA)
Certification
TABC
FOOD SAFETY
PCI
TRENDING LEGAL TOPICS
HARASSMENT PERVENTION
Timeline
Senior Service Manager
Saltgrass Steakhouse
01.2023 - Current
Resort Beverage Manager
San Luis Resort
10.2012 - 01.2023
University of Houston - Downtown
High School Diploma -
Ball High School