Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Licenses
Additional Information
Timeline
Generic

John Yousif

West Bloomfield,Michigan

Summary

Motivated sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

5
5
years of professional experience

Work History

Senior Mortgage Loan Officer

MortgagePros LLC
11.2023 - Current
  • Managed pipeline of mortgage applications for timely processing and closing, resulting in satisfied clients.
  • Analyzed applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
  • Collaborated with underwriters, processors, and closers to ensure a seamless loan process for clients.
  • Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.

Sr. Loan Officer

Loan X Mortgage
08.2021 - 08.2023
  • Managed over 100 plus cold calls per day
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Handled 1m+ dollars in Loan Volume per month
  • Developed strong relationships with customers through high levels of customer service.
  • Monitored performance of existing loan portfolios to identify and address any issues.

Loan Officer

MortgagePros LLC
11.2020 - 08.2021
  • Submitted loan applications to underwriter for verification and recommendations.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.

Manager

Mobil Gas Station
06.2020 - 11.2020
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Barista

Naked Fuel
12.2019 - 03.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Sales and Stock Associate

Bed Bath & Beyond
12.2018 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Exceeded sales quotas for new products brought in
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

West Bloomfield High School
West Bloomfield, MI
06.2020

Skills

  • Customer Interaction
  • Strong Relationships
  • Financial Advisement
  • Persuasive Negotiations
  • Converting Leads
  • Online Chat
  • Customer Relationship Management (CRM) Software
  • Outbound and Inbound Calls

Languages

English
Native or Bilingual
Arabic
Professional Working

Accomplishments

    Most Improved Banker 2022

Licenses

NMLS: #2074211

Additional Information

I am a young, hard working individual ready to make sure I achieve my goals and ensure everyone around me is motivated.

Timeline

Senior Mortgage Loan Officer

MortgagePros LLC
11.2023 - Current

Sr. Loan Officer

Loan X Mortgage
08.2021 - 08.2023

Loan Officer

MortgagePros LLC
11.2020 - 08.2021

Manager

Mobil Gas Station
06.2020 - 11.2020

Barista

Naked Fuel
12.2019 - 03.2020

Sales and Stock Associate

Bed Bath & Beyond
12.2018 - 12.2019

High School Diploma -

West Bloomfield High School

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John Yousif