Scott Bernell
Sales & Service Professional
Los Angeles ,CA
Summary
Experienced Sales and Service Professional with demonstrated success working in the home finance industry. Having years of experience working in corporate call centers and offices; I bring a quick learning ability, efficient multi-tasking, excellent communication and phone presence, along with a strong technical aptitude. My objective is to take my years of valuable experience and be an asset to a company for many years to come. I am looking for longevity and advancement.
Overview
2
2
Certificate
30
30
years of professional experience
Work History
Senior Mortgage Loan Officer
New American Funding
08.2020 - 06.2022
- Qualified customers via completion of 1003 loan application through Encompass - running credit, calculating debt/income ratios and running AUS. Proficient with Conventional, FHA, and VA finance loans
- Managed leads through New American Fundings proprietary CRM system (Banker View)
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals
- Negotiated loan terms and conditions with customers to secure best deal
Account Manager Non-Delegated
Amerihome Mortgage
06.2020 - 08.2020
- Performed operational management of client relationships, providing quality service by maintaining client accounts (pipeline management), including managing aged loans, leading regular client calls, and following up on escalations as needed
- Document review and analysis. Follow up on missing items needed to package loan for sale
Senior Mortgage Loan Officer
PennyMac Loan Services
08.2011 - 03.2018
- Honored as first ever Loan Officer in Pennymac company history to fund 1,000 units (1330 units for $291,000,000)
- Qualified customers via completion of 1003 loan application through Encompass-running credit, calculating debt/income ratios and running AUS. Proficient with Conventional, FHA, and VA finance loans
- Responsible for assisting with team production and compliance adherence reports
- Managed between 30 and 80 calls per day
Skills
- Top Producer in Sales
- Exceptional Phone Presence
- Efficient Multi-Tasker
- Tech Savvy
- Quick Learner
- Microsoft Excel
- Quick Relationship Builder
- Customer Retention
- Account Management
- Customer Interaction
Accomplishments
- Obtained Life & Health License #4338575
- Honored as first ever Loan Officer at Pennymac Home Loans to fund 1,000 units (1330 units for $291,000,000)
Certification
Life & Health License #4338575
Mortgage NMLS License #380835
Quote
Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein
Timeline
Senior Mortgage Loan Officer
New American Funding
08.2020 - 06.2022
Account Manager Non-Delegated
Amerihome Mortgage
06.2020 - 08.2020
Senior Mortgage Loan Officer
PennyMac Loan Services
08.2011 - 03.2018
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