John Zalesky
Fort Lauderdale
Summary
Knowledgeable Sales Professional with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
American Income Life
07.2021 - 02.2026
- Led, trained, and mentored a team of sales representatives, improving overall sales performance and customer engagement.
- Managed the full customer lifecycle from initial outreach and needs assessment to onboarding and ongoing relationship management.
- Consistently exceeded sales targets by building trust-based client relationships and delivering tailored insurance solutions.
- Improved client retention through proactive follow-ups, clear communication, and effective issue resolution.
- Analyzed sales and customer data to identify trends, refine outreach strategies, and optimize team performance.
- Fostered a customer-first culture focused on long-term satisfaction, loyalty, and value creation.
Cashier
Costa Vida
10.2020 - 07.2021
- Delivered fast, friendly service in a high-volume restaurant environment while processing customer orders and payments accurately.
- Built positive customer interactions by answering questions, resolving order issues, and ensuring a smooth ordering experience.
- Maintained strong attention to detail when handling transactions, balancing registers, and managing cash and card payments.
- Collaborated with kitchen and front-of-house staff to ensure orders were accurate and delivered efficiently.
- Contributed to a welcoming customer experience by maintaining a clean, organized front counter and dining area.
Cashier/Customer Service
Text Book Brokers
07.2020 - 09.2020
- Provided excellent customer service by assisting students and clients with textbook purchases, rentals, and returns, ensuring a smooth and positive experience.
- Handled point-of-sale transactions accurately, including cash, card, and digital payments, while maintaining proper register balances.
- Resolved customer inquiries and issues promptly, demonstrating problem-solving skills and a customer-first approach.
- Assisted in inventory management, organizing stock, and maintaining an orderly and accessible store environment.
- Collaborated with team members to improve workflow and enhance the overall client experience.
Common Area Attendant
ONE STEAMBOAT PLACE
02.2018 - 03.2018
- Maintained clean, organized, and welcoming common areas in a luxury residential environment, ensuring a high-quality experience for residents and guests.
- Provided attentive, customer-focused service by addressing resident requests and resolving minor issues promptly.
- Monitored and reported maintenance needs to ensure facilities remained safe, functional, and visually appealing.
- Collaborated with team members to streamline daily operations and maintain consistent service standards.
- Contributed to a positive community environment by anticipating resident needs and supporting smooth daily operations.
Steamboat Springs - Cashier/customer service
Safeway
01.2014 - 01.2017
- Provided friendly, efficient service to customers in a fast-paced grocery retail environment, ensuring accurate scanning and processing of purchases.
- Handled cash, card, and digital payments with precision, maintaining balanced registers and following store procedures.
- Assisted customers with inquiries, product location, and issue resolution, enhancing overall shopping satisfaction.
- Supported team members by restocking shelves, organizing merchandise, and maintaining a clean and welcoming checkout area.
- Contributed to a positive customer experience through clear communication, patience, and attentiveness to individual needs.
Education
Bachelor's - Business Administration
Colorado Mesa University
Grand Junction, CO07-2021
Diploma - High School
Steamboat Springs High School
Steamboat Springs, CO06-2016
Skills
- Customer service (10 years)
- Communication skills (10 years)
- Account Management (3 years)
- Sales / Business Development (4 years)
- Leadership / Management (4 years)
- Problem solving / Analysis skills (4 years)
- CRM / Salesforce (4 years)
- Microsoft Office Suite (10 years)
- Organizational skills (10 years)
- Time management (6 years)
- Financial services / Insurance Sales / Financial planning (4 Years)
- Cold Calling / Outside Sales (4 years)
- Hospitality (3 Years)
Accomplishments
Promoted from Agent to Supervising Agent withing first six months
Promoted from Supervising Agent to General Agent within first year
Multiple times recognized for personal & team sales exceeding company standards both weekly and monthly.
Recognized as weekly and monthly #1 for monthly personal sales
Recognized as weekly and monthly #1 General Agent for team sales
Voted by teammates and coaches to be Varsity Basketball Captain Senior Year
Certification
- Driver's License
- Life Insurance
Timeline
Sales Manager
American Income Life
07.2021 - 02.2026
Cashier
Costa Vida
10.2020 - 07.2021
Cashier/Customer Service
Text Book Brokers
07.2020 - 09.2020
Common Area Attendant
ONE STEAMBOAT PLACE
02.2018 - 03.2018
Steamboat Springs - Cashier/customer service
Safeway
01.2014 - 01.2017
Bachelor's - Business Administration
Colorado Mesa University
Diploma - High School
Steamboat Springs High School