Johna Gunsch
Belgrade,Montana
Summary
Organized and efficient professional with a strong work ethic, eager to embrace innovative ideas that enhance everyday practices. Recognized for excellent listening skills and the ability to learn quickly, fostering effective communication in both individual and group settings. Highly motivated to excel in all tasks while leveraging existing skills and remaining open to acquiring new competencies. Committed to delivering quality results and contributing positively to team dynamics.
Overview
14
14
years of professional experience
Work History
Dispatcher I
Montana State University Facilities Management
Bozeman, MT
08.2023 - Current
- Coordinated emergency response efforts for facilities-related incidents, ensuring timely support and resolution.
- Managed scheduling and dispatching of maintenance staff to optimize workflow efficiency across campus facilities.
- Monitored communication systems to facilitate real-time updates and information sharing among team members.
- Trained new dispatchers on operational processes, enhancing team performance and service delivery standards.
- Developed and implemented improved tracking systems for maintenance requests, increasing response accuracy and timeliness.
- Analyzed dispatch operations to identify bottlenecks, recommending solutions that streamlined processes and reduced delays.
- Led initiatives to enhance interdepartmental communication, fostering collaboration between Facilities Management and other university departments.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
Administrative Associate
Montana State University Student Health Partners
09.2019 - 08.2023
- Coordinated patient appointments and managed scheduling systems to optimize clinic workflow.
- Streamlined administrative processes, enhancing efficiency in document management and record-keeping.
- Implemented electronic health record systems, improving data accuracy and accessibility for healthcare providers.
- Evaluated existing procedures and recommended process improvements to enhance overall service quality at the clinic.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated with various departments to complete projects efficiently and effectively.
- Developed and maintained a well-organized filing system, improving document retrieval times.
Inside Sales
Heritage Millwork
05.2017 - 06.2019
- Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Coordinated with outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
- Implemented effective time management strategies, allowing for efficient prioritization of tasks and responsibilities as an Inside Sales Account Executive.
- Streamlined the inside sales process for improved efficiency and quicker response times to client inquiries.
- Worked closely with inside sales team members to maximize lead generation efforts and drive overall sales growth.
- Collaborated with colleagues on training initiatives, sharing best practices for inside sales success.
- Contributed to overall team success by sharing insights, best practices, and lessons learned from individual experiences with marketing inside sales.
- Collaborated with cross-functional teams to align project goals with organizational objectives.
- Streamlined workflows by identifying bottlenecks and recommending process improvements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Senior Certified Pharmacy Technician
Walgreens
08.2012 - 05.2017
- Supervised daily pharmacy operations, ensuring compliance with regulations and organizational standards.
- Mentored junior pharmacy technicians, enhancing team performance and service quality.
- Implemented workflow improvements, increasing prescription processing efficiency.
- Managed inventory control, optimizing stock levels to minimize waste and ensure availability.
- Collaborated with pharmacists to provide patient counseling and medication management support.
- Utilized pharmacy management systems to maintain accurate records and streamline operations.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
Belgrade High School
Belgrade, MTNo Degree -
MN Pharmacy Technician
Minneapolis, MNNo Degree -
Control The Dose
OnlineSkills
- Adaptability
- Time Management
- Customer Service
- Organization
- Creativity
- Strong Work Ethic
- Data entry
- Active listening
- Dispatch software
- Stress tolerance
Timeline
Dispatcher I
Montana State University Facilities Management
08.2023 - Current
Administrative Associate
Montana State University Student Health Partners
09.2019 - 08.2023
Inside Sales
Heritage Millwork
05.2017 - 06.2019
Senior Certified Pharmacy Technician
Walgreens
08.2012 - 05.2017
High School Diploma -
Belgrade High School
No Degree -
MN Pharmacy Technician
No Degree -
Control The Dose