Johnathan Cervantes
Fresno,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Caring and helpful Veterans Service Representative with extensive experience delivering social services to military personnel. Adaptable and driven with strong work ethic to support clients in obtaining services. Exceptional communication and interpersonal skills to drive client satisfaction.
Overview
7
7
years of professional experience
Work History
Veterans Service Officer
Fresno City College
Fresno
09.2022 - Current
- Coordinated with various federal agencies to ensure veteran's eligibility for benefits.
- Provided information and assistance to veterans regarding VA benefits, services, and programs.
- Maintained records of all veteran service activities.
FedEx Courier
FedEx Express
Fresno, CA
07.2021 - 09.2022
- Loaded and unloaded cargo from trucks, vans, and containers.
- Communicated with customers to coordinate delivery times.
- Ensured all packages were properly labeled and sealed.
U.S ARMY
United States Army
Fairbanks , AK
04.2017 - 05.2021
- Performed reconnaissance and surveillance operations in support of combat operations.
- Engaged enemy forces during offensive operations.
- Monitored communications systems for orders, instructions and alerts.
- Supervised junior enlisted personnel in their duties and responsibilities.
- Maintained accountability of assigned personnel, weapons, equipment and supplies.
Education
Associate of Arts - Kinesiology
Fresno City College
Fresno, CA05-2024
High School Diploma -
Central High School
Fresno, CA06-2015
Skills
- Reporting and documentation
- Written and verbal communication
- Attention to Detail
- Customer Service
- Organizational Skills
- Adaptability
Timeline
Veterans Service Officer
Fresno City College
09.2022 - Current
FedEx Courier
FedEx Express
07.2021 - 09.2022
U.S ARMY
United States Army
04.2017 - 05.2021
Associate of Arts - Kinesiology
Fresno City College
High School Diploma -
Central High School