Summary
Overview
Work History
Skills
Timeline
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Johnathan Eaton

Houston,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Alorica (CVS)
06.2024 - 03.2025
  • Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Handled high volume of inbound calls from 35-40 per shift to offer callers product and service information.

Customer Service Representative

BroadPath Healthcare
02.2022 - 03.2024
  • Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Handled high volume of inbound calls from 35-40 per shift to offer callers product and service information.

Data Entry Clerk

Katalyst Data Management (Oil And Gas)
11.2018 - 12.2021
    • Documented received materials into digital system.
    • Organized, sorted, and checked input data against original documents.
    • Entered data into various computer systems accurately using Microsoft Office Suite.
    • Verified entered geophysical E&P data against source documents to maintain consistency across multiple platforms within organization.
    • Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.

Machine Operator

Serta Simmons Bedding
03.2016 - 10.2018
    • Collaborated with team members to optimize production processes and improve overall performance.
    • Produced high-quality mattress through careful monitoring/ controlling of stitch quality and consistency.
    • Completed high-volume projects within tight deadlines while maintaining exceptional levels of craftsmanship in each piece produced.

Order Selector

Grocers Supply Company
06.2014 - 01.2016
    • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
    • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
    • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
    • Checked inventory and selected products from specific locations based upon availability.
    • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.

Skills

    • Data Entry
    • Critical Thinking
    • Inventory Control
    • Technical Support
      • Customer Support
      • Document processing
      • Data Security
      • Computer and Microsoft Office Skills

Timeline

Customer Service Representative

Alorica (CVS)
06.2024 - 03.2025

Customer Service Representative

BroadPath Healthcare
02.2022 - 03.2024

Data Entry Clerk

Katalyst Data Management (Oil And Gas)
11.2018 - 12.2021

Machine Operator

Serta Simmons Bedding
03.2016 - 10.2018

Order Selector

Grocers Supply Company
06.2014 - 01.2016

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Johnathan Eaton