Johnathan Hill

• Coordinate housekeeping cleaning staff schedules and oversee training activities. Supervise daily work processes to support consistent housekeeping operations. Manage staff coverage and reinforce cleaning standards across team.
• Conduct walkthroughs and room inspections to ensure compliance with brand and health standards resulting in Grade A of 93% - 96%
• Monitored cleaning supplies, linens, and equipment inventory to support uninterrupted operations; placed reorders as needed.
• Coordinated repair updates and turnaround logistics with Front Office and Maintenance teams to ensure timely room and facility turnover.
• Oversaw departmental expense management, maintained labor-cost controls, and implemented cost-saving initiatives using strategic scheduling and inventory control practices.

Directed daily operations across all food and beverage outlets property-wide, overseeing outlet-level workflows and execution.

• Monitored, verified, and enforced health and safety requirements according to local governmental law and brand standards, sustaining grade A at minimum 94% compliance.
• Owned food and beverage and labor control processes, ensuring guideline alignment and fiscal goal adherence.
• Led development of Food and Beverage meeting outlet menus, ensuring menu alignment with hotel group sales opportunities and driving mid-5-figure revenue growth.
• Coordinated Food and Beverage department operational flow to align service delivery with guest expectations and Sales department needs.
• Coordinated terms and conditions during vendor contract negotiations for departmental hard line equipment use.
• Maintained compliance with service standards to support consistent guest and property satisfaction.
• Conducted routine service audits across employee roles to assess deficiencies in service protocols and identify improvement opportunities.
• Performed 'Stay Ready' audit procedures to ensure readiness prior to official audit review.
• Provided property expertise for POS use development and repair to support ongoing operations.

• Prepared and arranged convention areas, ensuring timely setup and efficient breakdown for event use.
• Monitored, cleaned, and organized convention areas to uphold appearance and readiness requirements.
• Monitored, adjusted, and maintained convention breaks to ensure adherence to formatting requirements.
• Coordinated signed banquet check collection and ensured ongoing document maintenance.
• Monitored guest feedback and observed service issues, then promptly responded to address satisfaction needs.

• Coordinated, supervised, and directed all aspects of in-room dining and banquet operations.
• Tracked and maintained operational budgets, monitoring balances to uphold budgeted resource allocation.
• Coordinated loss-prevention methodologies for private dining outlet operations.
• Compiled operational data, prepared operational reports, and submitted finalized reports.
• Collaborated in menu planning by assisting with selections, revisions, and menu coordination.
• Monitored liquor law requirements and health/sanitation protocols to ensure regulatory adherence.
• Developed all departmental SOPs to support consistent operations.
• Developed and delivered SOP-focused training covering food and beverage service nuances for all employees.
• Evaluated departmental performance to identify weaknesses affecting productivity and implemented permanent and flexible solutions.

• Managed banquet events of 100 plus persons

• Created differing forms of media to market available services

Merchandised and maintained food items within multiple outlets.

• Retained customers through persuasive customer service techniques

• Finalized financial accounts for events in accordance with events planned

• Monitored sales tracks and year over year progress

• Prepared food items in accordance with specified banquet/restaurant/breakfast menus in a timely manner

• Monitored and maintained food preparation quality

• Monitored and maintained service quality and guest satisfaction expectations

• oversaw labor hours, maintained inventory, and training

• Effectively maintained brand standards for quality assurance