- Auto Repair/Restoration
- DIY and Home Improvement
- I like working with my hands and fixing things
- Backpacking and Hiking
- Food Tourism
JOHNATHAN JIANG
Jacksonville
Summary
Professional technician prepared for switch over to Advisor Role with solid expertise in system installations, troubleshooting, and Sales. Proven ability to collaborate within teams, adapt to evolving project needs, and deliver reliable results. Skilled in wiring, equipment setup, and customer support, with strong focus on efficiency and quality. Known for reliability, adaptability, and results-driven approach.
Overview
13
13
years of professional experience
Work History
Installation Technician/Sales
Safe Haven Security
02.2021 - Current
- Consult with clients to access risks and determine security requirements and provide cost estimates for equipment installation
- Achieved high customer satisfaction ratings, consistently exceeding company benchmarks through quality service and sales.
- Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
- Consistently met and exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Built relationships with customers to encourage repeat business.
Automotive Technician
Honda
05.2016 - 02.2017
- Utilized problem solving skills to properly diagnose faulty equipment and perform repairs
- Maintained a steady and efficient work pace to complete jobs in a timely manner
- Conferred with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements
- Tested and adjusted repaired systems to meet manufacturers' performance specifications
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Branch Manager
Safe Haven Security
10.2021 - 10.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Built Jacksonville(North) branch from ground up while maintaining in the Top 5 Branches(Sales) within the country.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
SERVER/ WAITER
Wasabi Japanese Steak House
08.2012 - 01.2021
- Checked with customers to ensure that they enjoyed their meals and took action to correct any problems
- Explained how various menu items are prepared, described ingredients and cooking methods
- Collaborated with my team for optimal and efficient dining operations
Education
Occupational associates - Automotive technologies
JONES TECHINICAL INSTITUTE
Jacksonville, FL03.2017
High School Diploma -
Sandalwood
Jacksonville, FL05-2011
Skills
- Consultative sales techniques
- Customer service skills
- Efficient problem solving and troubleshooting skills
- Maintaining company expectations and goals
- Self directed and self paced with eagerness to learn
- Capacity to learn
- Basic computer skills
- Issue resolution
Interests
Languages
Chinese (Cantonese)
Limited Working
English
Native or Bilingual
Timeline
Branch Manager
Safe Haven Security
10.2021 - 10.2023
Installation Technician/Sales
Safe Haven Security
02.2021 - Current
Automotive Technician
Honda
05.2016 - 02.2017
SERVER/ WAITER
Wasabi Japanese Steak House
08.2012 - 01.2021
Occupational associates - Automotive technologies
JONES TECHINICAL INSTITUTE
High School Diploma -
Sandalwood
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