Johnathan Lujan
Baldwin Park,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Freezer Manager
Smart & Final
Baldwin Park, 91706
06.2022 - Current
- Provided guidance to team members regarding best practices when working in the freezer section.
- Managed daily operations within budget constraints while ensuring optimal customer service standards.
- Organized regular cleaning schedules for freezers and refrigeration units.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented safety policies and procedures to avoid accidents or injuries while handling frozen goods.
- Identified areas for improvement within the department and developed solutions accordingly.
- Resolved customer complaints related to product quality or availability.
- Managed frozen food stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.
Education
High School Diploma -
Sierra Vista
Baldwin Park, 9170606-2023
Skills
- Warehouse operations
- Temperature monitoring
- Stock rotation
- Food safety
- Inventory management
- Product restocking
Timeline
Freezer Manager
Smart & Final
06.2022 - Current
High School Diploma -
Sierra Vista