Wayne Hoez
Levittown,PA
Summary
Driven Freezer Manager with a proven track record at Restaurant Depot, enhancing workflow efficiency and freezer performance. Skilled in warehouse operations and temperature monitoring, I excel in fostering guest satisfaction and employee productivity. Demonstrated ability to improve departmental functions through effective communication and maintenance oversight, leveraging both technical and leadership abilities for optimal results. Certified electric counter balance reach truck and forklift operation.
Overview
28
28
years of professional experience
Work History
Freezer Manager
Restaurant Depot
Langhorne, PA
03.2024 - Current
- Facilitated communication between departments to ensure efficient workflow processes were maintained within the store.
- Ensured optimal freezer performance by conducting routine maintenance checks and promptly addressing mechanical issues.
- Participated in weekly management meetings to provide updates on department performance and address any areas of concern or opportunities for improvement.
- Enhanced employee productivity through effective scheduling, task delegation, and ongoing performance assessments.
Steel Fabricator and Welder
Samuel Grossi &Son
Bensalem, PA
01.2010 - 05.2014
- Completed projects in a timely manner with efficient use of time management skills and prioritization of tasks.
- Maintained equipment functionality with regular inspections and preventative maintenance practices, reducing repair costs and downtime.
- Developed strong relationships with clients by effectively communicating project updates and changes in a professional manner.
- Improved project efficiency by accurately interpreting blueprints and specifications for structural steel fabrication.
- Streamlined processes by implementing lean manufacturing principles in daily operations to minimize downtime and maximize productivity.
- Increased workshop organization by maintaining clean work areas free from hazards while consistently adhering to safety protocols.
- Demonstrated adaptability in working across diverse industries such as construction, automotive manufacturing, aerospace engineering for various steel fabrication projects.
- Optimized resource allocation by effectively managing inventory of raw materials needed for ongoing projects to prevent delays due to shortages.
- Ensured accurate measurements using calipers, micrometers, height gauges, protractors, squares, rulers, layout tools for precision steel fabrication work.
- Mentored junior fabricators, sharing expertise in steel cutting, bending, shaping, and assembly techniques for professional development.
- Collaborated effectively with engineers, architects, and designers to ensure successful completion of projects that met or exceeded client expectations.
- Enhanced workplace safety with thorough knowledge of welding techniques, material handling, and machine operation.
- Continuously expanded skillset through ongoing training and certifications in welding techniques, materials science, and industry best practices.
- Exhibited strong problem-solving abilities during the fabrication process, quickly identifying and addressing issues to avoid costly mistakes or delays.
- Supported quality control initiatives by conducting visual inspection of completed welds and verifying adherence to industry standards or client requirements.
- Collaborated with team members to ensure smooth workflow and maintain high-quality standards during the fabrication process.
- Consistently met project deadlines through diligent work ethic and effective communication with supervisors on progress updates.
- Operated welding equipment to assemble and repair metal structures and elements.
- Complied with safety regulations while operating machinery and tools to protect against injury.
- Worked with presses, saws and drills to manipulate metal components for structural fabrication.
- Altered and trimmed existing metal fabrications to meet size and position requirements.
- Straightened warped or bent parts using sledges, hand torches, or bulldozers.
- Maintained machinery and tools to keep fabrication processes running smoothly.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Lifted or moved materials and finished products using large cranes.
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Prepared welding equipment to perform advanced welding work.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
Roadside Assistance Agent
Robs Towing
Bristol, PA
04.1996 - 01.2008
- Conducted regular follow-ups with customers to ensure their satisfaction and gather feedback for continuous improvement.
- Utilized GPS technology to accurately locate stranded motorists for faster response times.
- Increased member retention through exceptional customer service during stressful situations.
- Consistently met or exceeded performance benchmarks related to call handling time and customer satisfaction scores.
- Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
- Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
- Served as a reliable point of contact between law enforcement agencies, insurance companies, repair shops, and towing services during incidents requiring coordination among multiple parties.
- Collaborated with team members to continuously improve processes and procedures within the department.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Established strong relationships with local service providers to ensure prompt response times during emergencies.
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Effectively communicated insurance coverage details to customers experiencing a breakdown or accident situation.
- Promoted a positive company image by maintaining professionalism and demonstrating excellent customer service skills in all interactions.
- Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
- Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
- Coordinated alternative transportation options for customers when necessary, such as taxis or rental cars.
- Provided thorough training to new agents on company policies, procedures, and best practices in roadside assistance operations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Bensalem Twp High School
Bensalem, PA1992
High School Diploma -
Bucks County Technical School
Levittown, PA06.1992
Some College (No Degree) - Automotive And Diesel Drive Lines
Lincoln Technical Institute
Philadelphia, PASkills
- Warehouse Operations
- Temperature Monitoring
- Class A CDL (expired)
- Tow truck operator
- Machine and equipment operator
- Metal fabrication and welding
- Electrical / residential
- Over head crane operation / single or duel gantry
- Fork truck and electric counter balance reach truck
- Automotive and diesel technology
- Fixture fabrication and tool and die applications
- Shift call lead for Penna Turnpike service
- Mechanical abilities
- Sand and abrasive blasting
- Steel adhesive and protective coatings
- LHH
- Guest satisfactionst satisfaction
Timeline
Freezer Manager
Restaurant Depot
03.2024 - Current
Steel Fabricator and Welder
Samuel Grossi &Son
01.2010 - 05.2014
Roadside Assistance Agent
Robs Towing
04.1996 - 01.2008
High School Diploma -
Bensalem Twp High School
High School Diploma -
Bucks County Technical School
Some College (No Degree) - Automotive And Diesel Drive Lines
Lincoln Technical Institute