Overview
Work History
Education
Skills
Timeline
Generic

Johnathan Monroe

Round Rock,TX

Overview

6
6
years of professional experience

Work History

Service Advisor

Mazda Dealership
George Town , TX
03.2023 - 11.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer service questions
  • Researched coverages under warranties and determined requirements for coverage.
  • Focused on customer satisfaction, updated customer about their service progress
  • Explained amount for expected services and provided detailed answers to customer questions.

Service Advisor

Howdy Honda
Austin, TX
04.2022 - 02.2023
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Handled telephone inquiries regarding appointments and work in process.
  • Examined records and papers to verify warranty and service contract coverage

Technician/ Sales

Brody Brothers Pest Control
Owings Mills, MD
07.2017 - 04.2022
  • Inspected each customer's property to identify their pest control needs and any infestations
  • Met with customers to explain services, inquire about existing problems, and optimize pest control plans
  • Detected property damage and educated customers about correcting their issues and preventing reoccurrence
  • Cleared out debris such as webs and rodent nests from the inside and outside of each building
  • Documented activities in full, including chemicals used, pests found, and recommended actions.

Education

Certificate in Cyber Foundations - Cybersecurity, Networking

UMBC TRAINING CENTER
Baltimore, MD
12.2021

Diploma - Automotive

Automotive and Diesel Institute

Skills

  • Great communication skills Service upselling
  • Integrity Problem-solving
  • Customer relations Task prioritization
  • Listening Skills
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization

Timeline

Service Advisor

Mazda Dealership
03.2023 - 11.2023

Service Advisor

Howdy Honda
04.2022 - 02.2023

Technician/ Sales

Brody Brothers Pest Control
07.2017 - 04.2022

Certificate in Cyber Foundations - Cybersecurity, Networking

UMBC TRAINING CENTER

Diploma - Automotive

Automotive and Diesel Institute
Johnathan Monroe