Johnathan Monroe
Round Rock,TX
Overview
6
6
years of professional experience
Work History
Service Advisor
Mazda Dealership
George Town , TX
03.2023 - 11.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer service questions
- Researched coverages under warranties and determined requirements for coverage.
- Focused on customer satisfaction, updated customer about their service progress
- Explained amount for expected services and provided detailed answers to customer questions.
Service Advisor
Howdy Honda
Austin, TX
04.2022 - 02.2023
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Handled telephone inquiries regarding appointments and work in process.
- Examined records and papers to verify warranty and service contract coverage
Technician/ Sales
Brody Brothers Pest Control
Owings Mills, MD
07.2017 - 04.2022
- Inspected each customer's property to identify their pest control needs and any infestations
- Met with customers to explain services, inquire about existing problems, and optimize pest control plans
- Detected property damage and educated customers about correcting their issues and preventing reoccurrence
- Cleared out debris such as webs and rodent nests from the inside and outside of each building
- Documented activities in full, including chemicals used, pests found, and recommended actions.
Education
Certificate in Cyber Foundations - Cybersecurity, Networking
UMBC TRAINING CENTER
Baltimore, MD12.2021
Diploma - Automotive
Automotive and Diesel Institute
Skills
- Great communication skills Service upselling
- Integrity Problem-solving
- Customer relations Task prioritization
- Listening Skills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
Timeline
Service Advisor
Mazda Dealership
03.2023 - 11.2023
Service Advisor
Howdy Honda
04.2022 - 02.2023
Technician/ Sales
Brody Brothers Pest Control
07.2017 - 04.2022
Certificate in Cyber Foundations - Cybersecurity, Networking
UMBC TRAINING CENTER
Diploma - Automotive
Automotive and Diesel Institute