Johnathan Nunez
Jacksonville,NC
Summary
Showcasing exceptional guest engagement and sales expertise. Skilled in cash handling and time management, I elevate customer experiences while ensuring operational efficiency. My reliability and ability to master product restocking contribute to sustained business success.
Overview
11
11
years of professional experience
Work History
Customer Service
Home Outlet
Jacksonville, NC
07.2018 - 07.2024
- Developed strong client relationships through regular communication and excellent customer service.
- Exceeded quarterly sales targets by consistently delivering exceptional customer service.
- Collaborated with customer service personnel to optimize outbound efforts.
- Ensured optimal product presentation through regular maintenance, cleaning, and organizing of retail space.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service
Shell Lumber and Hardware
Miami, FL
06.2017 - 04.2018
- Developed strong client relationships through regular communication and excellent customer service.
- Exceeded quarterly sales targets by consistently delivering exceptional customer service.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Safely operated forklift to transport materials within the warehouse, reducing manual labor efforts.
- Loaded and unloaded trucks efficiently, ensuring proper placement of products to minimize damage during transit.
- Maintained a strong record of punctuality and attendance, contributing to the overall productivity and success of the team.
Customer Service
Home Depot
Hialeah, FL
02.2016 - 06.2017
- Provided excellent customer service, resolving concerns promptly and professionally.
- Assisted stock workers and customer service agents throughout shifts.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Safely operated forklift to transport materials within the warehouse, reducing manual labor efforts.
- Loaded and unloaded trucks efficiently, ensuring proper placement of products to minimize damage during transit.
- Monitored lumber inventory and work supplies, and maintained functional equipment and machinery.
- Operated band saws, circular saws, planers, and sanders to shape and size wood.
Food Service Worker
McDonald's
Miami, FL
11.2013 - 01.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Westland Hialeah High School
Hialeah, FL06.2011
Skills
- Customer service expert
- Guest Engagement
- Sales expertise
- Sales Techniques
- Time management skills
- Cash Handling
- Reliability and punctuality
- Product restocking
Timeline
Customer Service
Home Outlet
07.2018 - 07.2024
Customer Service
Shell Lumber and Hardware
06.2017 - 04.2018
Customer Service
Home Depot
02.2016 - 06.2017
Food Service Worker
McDonald's
11.2013 - 01.2016
High School Diploma -
Westland Hialeah High School