Johnathan Pladley
DOUGLASVILLE, GA,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Gold Star Auto
Douglasville, GA
03.2019 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
Administrative Assistant
UPS thru Avacend
Atlanta, GA
05.2018 - 05.2020
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Office Assistant
Copart
Ellenwood, GA
05.2015 - 06.2018
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained confidentiality of sensitive information and documents.
Education
High School Diploma -
Columbia High School
Decatur, GA05-2009
Skills
- Workflow Management
- Technical Support
- Call Center Operations
- Project Management
- Customer Service
- Skilled multi-tasker
- Effective workflow management
- Decision-Making
- Persuasive
- [Software] proficiency or [Type] software proficiency
Timeline
Customer Service Manager
Gold Star Auto
03.2019 - Current
Administrative Assistant
UPS thru Avacend
05.2018 - 05.2020
Office Assistant
Copart
05.2015 - 06.2018
High School Diploma -
Columbia High School
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