Johnathan Sandoval
Tampa,FL
Summary
Experienced in a retail environment, honed leadership and customer service skills, prioritized operational efficiency and effective team management. Proficient in implementing inventory control systems and ensuring regulatory compliance. Seeking to transition into a new field with transferable skills to make a positive impact in a dynamic and customer-centric environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sunnyside
08.2021 - Current
- Supervise daily operations of multi-million dollar dispensary operation with staff of up to 30 employees
- Built relationships with clinics and physicians to ensure steady increase in new and returning patients.
- Establishing goals, objectives, standards of performance and policies and procedures.
- Recruit, hire and educate staff on state and federal statutes.
- Training of new employees on proper protocols and customer service standards, and guided team members to maintain high productivity and performance metrics.
- Tracking of employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Manage purchasing orders and invoices.
- Monitor and investigate daily cash and inventory discrepancies.
- Support regulatory compliance by completing audits.
- Delegate daily tasks to employees, streamlining daily progress and efficiency.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with Security Managers and Compliance team.
- Create visually captivating product displays and maintain housekeeping standards.
- Led volunteer team in organizing successful community clean-up events, beautifying local neighborhoods.
- Coordinated with local organizations for joint events, enhancing public awareness and participation.
- Streamlined event planning processes, ensuring timely and budget-friendly executions.
Customer Service Representative
Lowes Home Improvment
01.2018 - 04.2021
- Supported team members in other departments as needed during peak periods or staff shortages, demonstrating versatility and adaptability.
- Ensured accurate pricing displays throughout the paint department, contributing to an overall streamlined shopping experience for customers.
- Contributed to store-wide sales goals through exceptional paint department performance and cross-selling efforts.
- Participated in storewide promotions by creating eye-catching displays that showcased new products or seasonal offerings.
- Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
- Acted as a key liaison between the paint department and other store departments, fostering strong cross-functional relationships.
- Earned 8 customer service rewards for outstanding service.
Education
Dispensary Technician Certification - Agricultural Science
Learn Sativa University
Apopka, FL07.2021
Skills
- Customer Service Management
- Goal Setting
- Budget Control
- Staff Scheduling
- Training Management
- Records Organization and Management
- Decision Making
- Human Resources Oversight
- Team Leadership
- Policy Development and Enforcement
- Sales Tracking
- Performance and KPI management
- Verbal and Written Communication
- Recruitment and Hiring
- Money Handling
- POS Terminal Operations
- Deadline Management
- HIPAA compliance training
- Information Security
- Process Development and Streamlining
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
Accomplishments
- Contributed to the growth and success of multiple retail locations, implementing strategies to drive sales and improve overall performance.
- Played a key role in the successful launch of the first three Sunnyside stores in the state, helping establish a strong brand presence.
- Collaborated with a published comic book writer to develop fundraising initiatives, successfully securing financial support for a nonprofit animal shelter.
Timeline
Assistant Manager
Sunnyside
08.2021 - Current
Customer Service Representative
Lowes Home Improvment
01.2018 - 04.2021
Dispensary Technician Certification - Agricultural Science
Learn Sativa University
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