Johnathan Strand

Professional Experience

Store Manager / Account and Sales Manager

Ship Shape Car Wash, Eau Claire, WI

June 2019 to Present

Own customer relationships and revenue performance for a location generating approximately $1.1M in annual revenue, with direct responsibility for sales growth, retention, and service execution.

Lead consultative sales efforts including memberships, service upgrades, and promotional offerings, aligning customer needs with recurring revenue opportunities.

Drive average annual revenue growth of approximately 3.2 percent, with quarterly growth ranging from 2.5 to 5 percent depending on seasonality, through pricing execution, upselling, and improved customer experience.

Expanded recurring revenue base significantly by improving membership conversion, retention strategies, and referral-driven sales initiatives.

Serve as the primary escalation point for customer concerns, resolving issues while preserving long-term account value and customer trust.

Manage and develop a team of 8 to 10 employees, coaching on sales conversations, customer engagement, and performance standards.

Coordinate staffing, inventory, equipment uptime, and vendor support to ensure sales commitments align with operational capacity.

Designed and implemented sales-focused training and incentive initiatives to improve frontline conversion and consistency.

Led planning and execution of a full facility remodel and equipment upgrade, coordinating vendors, timelines, and uninterrupted customer service.

Promoted to Store Manager within nine months based on sales performance, leadership capability, and operational results.

Managed commercial client accounts and served as the primary point of contact for service delivery, pricing discussions, and ongoing relationship management.

Supported new business development by identifying upsell opportunities and adding new commercial accounts.

Balanced customer requirements with staffing and scheduling constraints to meet service-level expectations.

- Maintained long-term client relationships through consistent communication and service reliability.