Tamara AbuHamamah
Honolulu,HI
Summary
Dynamic Sales Leader and Store Manager with 10+ years of experience driving revenue growth, closing high-value sales, and managing key client relationships. Proven track record in optimizing sales operations, leveraging CRM platforms like Salesforce, and expanding account bases. Strategic, bilingual professional skilled in leading high-performing teams, executing targeted business strategies, and consistently surpassing revenue targets.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Store Manager
Vilebrequin
Honolulu, HI
11.2021 - 02.2026
- The Store Manager will be responsible for taking ownership of the business by driving sales, providing an excellent interactive experience, monitoring inventory, analyzing business trends, recruiting and training staff, and implementing store operations and processes.
- Implemented sales strategies to enhance customer engagement through clienteling, sourcing new customers, and maintaining productive relationships
- Ability to manage basic store operations: processing shipment/transfers in a timely manner, merchandising goods on the sales floor, maintaining perfect visual standards, aware of inventory/ shortage concerns, communicating replenishment needs
- Consistently executes merchandising and maintenance standards
- Creates strong morale and continually motivates team members to meet store targets and other KPIs
- Addresses and resolves customer situations according to company philosophy and standards
- Demonstrates effective communication with customers, coworkers, and associates
- Ensures team adherence to company policies and procedures
- Leads by example and positively influence others
- Oversaw employee scheduling and timekeeping to ensure adequate coverage during all shifts
- Supported recruitment by sourcing candidates, scheduling interviews, and facilitating the candidate selection process.
- Provides effective training to staff in all areas of the business
- Observes and coaches in the moment
- Understands organizational objectives and makes decisions that align with the Company priorities and values
- Upholds luxury clienteling standards to provide the best customer experience
Store Manager
UNTUCKit
Century City, CA
03.2021 - 11.2021
- Managing sales floor activities while ensuring customer service is executed beyond measurable means.
- Lead by example to deliver exceptional UNTUCKit customer service
- Consistently develop staff with company sales to maximise productivity and build clientele.
- Manage and assess weekly sales goals, and KPIs. (New store, Retail Next).
- Exceeded company sales to LY, YTD.
- Execute store operations, people, and visuals.
- Consistently create an efficient and effective work environment to maximize productivity.
- Provide consistent feedback on product, store operations and developmental aspects to district manager, corporate partners.
- Consistently communicate with the market manager.
Part time Customer Service Representative - Remote
Wolf & Shepherd
Los Angeles, CA
01.2021 - 10.2021
- Assisted customers with order placements, refunds, and exchanges to ensure satisfaction and retention.
- Resolve customer complaints via phone, email, or social media.
- Processed customer orders and cancellations through the order management system.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about warranties or terms of sale.
- Managed incoming communications to efficiently route inquiries to appropriate departments, enhancing response times.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Efficiency in POS systems (Shopify, New Store, Retail Next, Netsuite... Etc.
- Work with a customer service manager to ensure proper customer service is being delivered.
- Compiled and analyzed reports on customer satisfaction to identify areas for service improvement.
Administrative Assistant (part-time)
Wolf & Shepherd
Redondo Beach, CA
09.2020 - 04.2021
- Administrative & Clerical Support
- Managed calendars, scheduled appointments, and coordinated internal meetings
- Organized and maintained digital and physical filing systems, ensuring accuracy and confidentiality
- Handled inbound calls, emails, and client messages; routed inquiries and documented follow-up actions
- Prepared correspondence and formatted documents to support timely communication and reporting.
- Updated internal databases, client profiles, and company records with accurate data entry
- Coordinated maintenance requests and managed communication with vendors when needed
- Supported onboarding tasks, assisted with staff communication, and helped maintain company procedures
- Assisted with task planning, monitored deadlines, and ensured smooth daily office flow
- Managed internal communication processes to enhance scheduling efficiency and clarify task delegation.
- Served as a point of contact for internal communication and scheduling requests
- Drafted email responses, prepared meeting notes, and organized shared company folders
- Assisted leadership team with administrative projects and operational tasks.
- Oversaw documentation processes to maintain accurate records and compliance.
- Supported invoice processing, receipts organization, and internal record reconciliation
- Prepared weekly administrative summaries and status notes for management review
Assistant Store Manager
UNTUCKit
Century City, CA
05.2019 - 02.2021
- Lead by example to deliver exceptional UNTUCKit customer service
- Managed sales floor activities to exceed customer service expectations.
- Supervised, trained, and coached staff to achieve daily sales targets.
- Manage and assess weekly sales goals, and KPIs. (New store, Retail Next).
- Collaborated with store manager to implement sales tactics that consistently met monthly targets.
- Develop sales associates product knowledge on and 2.0 selling.
- Conduct weekly inventory checks to ensure accurate stock levels. (Exception report)
Key Holder
UNTUCKit
Century City, CA
02.2019 - 05.2019
- Ensure high levels of customer satisfaction through excellent sales service.
- Assess customers needs and provide assistance and information on product features
- Maintained knowledge of products to effectively discuss options with customers
- Collaborated with co-workers to deliver consistent, high-quality customer service
- Created fun, relaxed environment to enhance customer shopping experience
- Organized stock room to ensure efficient inventory management.
- Executed opening and closing procedures for store operations.
- Be a vital part of brand decisions with customer feedback and observations
Store Operations & Administrative Manager
Boost Mobile Authorized Retailer
Saginaw, MI
01.2018 - 02.2019
- Coordinated daily business operations, handled scheduling, and maintained organized digital and physical filing systems
- Prepared reports, tracked business metrics, and reconciled daily cash logs to ensure operational accuracy
- Managed confidential documents, employee files, inventory records, and customer information
- Processed incoming requests, emails, and calls; resolved inquiries and escalated issues to ensure timely support
- Supported hiring and onboarding by organizing candidate interviews, maintaining employee records, and training new staff
- Processed sales transactions, monitored daily financial activities, and assisted with end-of-day reporting
- Handled vendor payments and store expense logs; reviewed invoices and receipts for accuracy
- Conducted cash and register audits, identifying discrepancies to uphold compliance standards
- Assisted with monthly store financial summaries and supported budget tracking activities
- Communication & Cross-Functional Support
- Served as primary point of contact between corporate office, vendors, technicians, and customers
- Managed service requests, device orders, and vendor communications
- Operational & Project Support
- Organized store workflow systems, supply inventory, and weekly operational tasks
- Implemented process improvements that streamlined clerical and front-office operations for enhanced workflow
- Monitored data trends to support sales planning and business performance strategy
General Manager
Natural Looks
Bethlehem
08.2014 - 09.2017
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
- Developed and implemented events that drove business performance and aligned with department goals
- Monitored associate productivity and provided targeted coaching and feedback to improve individual and team contributions
- Recruited, trained, coached, and developed new and incumbent associates on company policies, product knowledge, and productivity goals to enhance team effectiveness
- Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
- Supervise proper presentation, organization, storing, and replenishment of stock
- Ensure timely processing of new receipts, damages, testers, and returns to vendors (RTVs) through delegation to self and staff
- Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
- Review advertising calendar and ensure proper execution of events
- Alert Sales Manager of needs and concerns of the business and staff
- Ensure the work area is free from hazards and work in a safe manner
- Be in compliance with all hygiene standards
Customer Service Associate
The Three Arches Company
Jerusalem
06.2012 - 06.2013
- Represented culture to tourists by selling olive wood carvings, interacting with diverse groups, directing them, and translating Arabic to English.
- Delivered exceptional customer service to tourists by addressing all questions and concerns.
- Assisted customers with inquiries and product selections.
- Managed returns and exchanges efficiently and courteously.
- Processed transactions using point-of-sale systems accurately.
Education
Bachelor of Business Administration - Business Management
Bethlehem University
09-2016
High school diploma -
Ecole De Frer
Bethlehem, Jerusalem05-2012
Bachelor's degree -
Upper secondary education -
Skills
- Sales & Account Management: B2B & Direct Sales, Deal Closing, Revenue Growth Tracking, Client Relationship Building, Account Development, Business Development
- Operations & Merchandising: Retail Merchandising, Store Layout Design, Sales Performance Analysis, Operational Efficiency, Staff Scheduling, Inventory Control
- Team Leadership: Staff Development & Training, Recruiting & Interviewing, Operations Management, Customer Issue Resolution, Task Delegation, Team Collaboration
- Systems & Platforms: Salesforce / CRM Proficiency, NetSuite, Google Workspace, Microsoft Excel, ServiceNow, Sales Data Analysis
- Languages: English & Arabic (Bilingual Proficiency)
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
Certification
150-Hour TEFL Certificate, 2026-01 to Present, Driver's License
Timeline
Store Manager
Vilebrequin
11.2021 - 02.2026
Store Manager
UNTUCKit
03.2021 - 11.2021
Part time Customer Service Representative - Remote
Wolf & Shepherd
01.2021 - 10.2021
Administrative Assistant (part-time)
Wolf & Shepherd
09.2020 - 04.2021
Assistant Store Manager
UNTUCKit
05.2019 - 02.2021
Key Holder
UNTUCKit
02.2019 - 05.2019
Store Operations & Administrative Manager
Boost Mobile Authorized Retailer
01.2018 - 02.2019
General Manager
Natural Looks
08.2014 - 09.2017
Customer Service Associate
The Three Arches Company
06.2012 - 06.2013
Bachelor of Business Administration - Business Management
Bethlehem University
High school diploma -
Ecole De Frer