Johnathon Norton
Canton,TX
Summary
Proven leader with extensive experience at DlRoderscorp Sonic, adept in operational compliance and staff management. Excelled in enhancing customer satisfaction and achieving a significant reduction in complaint resolution time. Skilled in conflict resolution I bring a track record of fostering team productivity and workplace safety. Along with my minor exsperiance in eletrical maintance of veichles and trailers.
Overview
3
3
years of professional experience
Work History
Assistant Manager
DlRoderscorp sonic
Canton, TX
02.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Ensured compliance with safety regulations and company policies.
Weilder/Maintenance Crew Member
Small Business
Fruitvale, TX
05.2022 - 09.2024
- Reguarly checked and replace electrical wireing
- Checked and replaced fuses and fuse box
Education
Fruitvale Isd Higj School
Fruitvale, TXSkills
- Customer service
- Operational compliance
- Conflict resolution
- Time management
- Problem solving
- Staff training
- Equipment maintenance
- Financial reporting
- Safety regulations
- Financial management
- Workload management
- Compliance
- Cost control
- Task delegation
- Performance evaluation
- Multitasking and organization
- Marketing
- Staff management
- Coaching and mentoring
- Sales forecasting
- Adaptability and flexibility
- Employee scheduling
- Strategic planning
- Workplace safety compliance
- Orientation and training
- Promotional planning
- Problem-solving
- Consulting
- Closing oversight
- Customer relations
- Recruiting and interviewing
- Decision-making
- Schedule oversight
- Contract management
- Budgeting and finance
- Customer service and satisfaction
- Verbal and written communication
- Employee engagement
- Team leadership
- Money handling
- Sales monitoring
- Employee performance evaluation
- Policy enforcement
- Employee supervision
- Staff supervision
- Recruitment and hiring
- Project management
- Goal setting
Timeline
Assistant Manager
DlRoderscorp sonic
02.2024 - Current
Weilder/Maintenance Crew Member
Small Business
05.2022 - 09.2024
Fruitvale Isd Higj School