Johnathon Pate
Austin,TX
Summary
Dedicated airfield operations expert with aviation industry experience. Proficient in airfield maintenance, aircraft fueling and aircraft ground handling operations. Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Line Service Supervisor
Million air
03.2022 - Current
- Safely mange and direct operation of a ramp procedures
- Facilitate employees to properly handle ramp services wether it’s FBO services or aircraft services
- Train new employees properly and safely on fueling and towing
- Handle commercial flights, maintenance ramp operations (Military,wildfire crews,charters)
- Properly manage incident response wether it be aircraft damage or injury reports
- Facilitate help during busy events Such as NASCAR, Formula 1 , Dell match play, Texas football games and more
- Assist other locations with events as well
- Handle disciplinary matters properly and professionally.
- Utilized proper tools and materials to adhere to safety guidelines.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Guided aircraft into and out of parking positions using hand signals.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Ramp Agent
Million air
11.2021 - 03.2022
- Marshall aircraft In and out of the fbo safely
- Wing walk all aircraft in tow
- Understand nose gears and the understanding of how to tow safely
- Fuel and understand fueling procedures
- Lavatory services and potable water service
- Assist with all luggage and valets on the ramp.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Guided aircraft into and out of parking positions using hand signals.
Enlisted Soldier
Army
09.2011 - 09.2019
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Maintained required level of proficiency in use of firearms.
SafetyCoordinator/Groundhand Lead
Heritage Group
01.2017 - 11.2019
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted safety audits and investigated plant quality issues.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
Apprentice Electrician
Walker
09.2016 - 11.2017
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Helped complete system installations, digging trenches, and breaking up concrete.
Assisstant StoreManager,Cavender's
- Analyzed productivity reports, assisting inmanaging performance
- Supervised hourly and temporary personnel, providedwork direction and reviewed work processes
- Ensured all customers received friendly, quick, and efficient service
- Set expectations andmodeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers
- HeldAreaManagers accountable formeeting performance goals
- Coached, trained, recognized, andmanaged all aspects of performance for store associates and developed a bench of talentedworkers
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper- levelmanagement
- Attended storewalkthroughswith themanagement team and followed-up on directives and recommendations
- Maintained focus on promoting and driving sales, including the execution of next season planning
- Collaboratedwith storemanager to direct and delegatework assignments and ensure execution of plans and strategies across the store
- Communicated regularlywithmanagement team concerning all aspects of sales, customer feedback, and associate performance
- AssisstantManager, Boot Barn,Nov
- Communicated regularlywith themanagement team concerning all aspects of sales, customer feedback, and associate performance
- Maintained focus on promoting and driving sales, including the execution of next season planning
- Stayed currentwith all store initiatives and communications, sharingwith associates as required
- Attended storewalkthroughswith themanagement team and followed-up on directives and recommendations
- Analyzed productivity reports, assisting inmanaging performance
- Developed andmaintained effectiveworking relationshipswith teammembers, management, and customers
- Ensured all customers received friendly, quick, and efficient service.
Education
GED -
Premier High School
Austin, TXSkills
- Crew Assistance
- Live Cargo Handling
- Training Coordination
- Risk Assessments
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Regulatory Compliance
- Aircraft Mechanics
- Attention to Detail
- Schedule Development
- Staff Management
Certification
OSHA 30
Confined Space Certification
Timeline
Line Service Supervisor
Million air
03.2022 - Current
Ramp Agent
Million air
11.2021 - 03.2022
SafetyCoordinator/Groundhand Lead
Heritage Group
01.2017 - 11.2019
Apprentice Electrician
Walker
09.2016 - 11.2017
Enlisted Soldier
Army
09.2011 - 09.2019
Assisstant StoreManager,Cavender's
GED -
Premier High School
OSHA 30
Confined Space Certification
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