Johnathon Watterson
Summary
Encouraging pharmacist, leader, and analytical problem-solver with a strength for developing talent, engaging and inspiring teams, thinking and acting strategically, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Strong work ethic and dedicated to applying people-first culture building, training and development, monitoring, and morale-boosting abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacist in Charge
Apotheco Pharmacy Group
10.2023 - Current
- Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet patients'' needs.
- Streamlined pharmacy operations by continually reviewing and updating standard operating procedures, resulting in improved efficiency.
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Developed strong relationships with dermatology providers, fostering trust and collaboration in medication therapy.
- Ensured appropriate billing and accurate pricing of medication to enable maximum savings to patients and lowest copays possible.
- Fostered relationships with drug representatives to ensure the most advantageous buying position.
District Leader, Pharmacy
CVS Health
06.2021 - 09.2023
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Oversaw a district of pharmacies in rural Missouri including 2 locations participating in 340B pricing.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Pharmacy Manager
CVS Health
03.2017 - 06.2021
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Pharmacy Manager
CVS Health
10.2015 - 03.2017
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Initiated 340B pricing and marketed to local prescribers to provide affordable medication to rural population.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Pharm. D. - Pharmacy
University of Missouri - Kansas City
Kansas City, MO05.2014
Skills
- People First Leadership
- Customer Service and Assistance
- Loss Prevention Goals Monitoring
- Regulatory Compliance
- Talent Pipelining
- Interpersonal Communication Skills
- Inventory Management
- Employee Performance Evaluations
- Risk Management
- Personnel Recruitment
- Professional Relationships
- Corrective Actions
- Hiring and Onboarding
- Program Optimization
- Improve Performance
- P&L Administration
- Management Training
- Strategize Business Plans
- Performance Monitoring and Evaluation
- Business Leadership
- Operations Oversight
- Manage Operations
- Market and Competitor Research
Accomplishments
- Regional Paragon Award Winner- September 2019- Highest performance among Pharmacy Managers in a Region of 162 stores.
- District Paragon Award Winner- September 2019- Highest performance among Pharmacists in a District of 28 stores.
Certification
- Missouri Licensed Pharmacist
- Kansas Licensed Pharmacist
- Nebraska Licensed Pharmacist
- Certified Immunizer
- CPR/Basic Life Support Certified
Timeline
Pharmacist in Charge
Apotheco Pharmacy Group
10.2023 - Current
District Leader, Pharmacy
CVS Health
06.2021 - 09.2023
Pharmacy Manager
CVS Health
03.2017 - 06.2021
Pharmacy Manager
CVS Health
10.2015 - 03.2017
Pharm. D. - Pharmacy
University of Missouri - Kansas City
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