Johnavia Norman
Memphis,TN
Summary
Reliable and open-minded professional with excellent communication skills and a strong work ethic. Known for being dependable, adaptable, and a fast learner. Brings a positive attitude, teamwork mindset, and a commitment to delivering high-quality results—ready to make an immediate impact.
Overview
6
6
years of professional experience
Work History
Shift Manager
Burger King
06.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cashier
Mcdonalds
05.2020 - 02.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed refunds and exchanges in accordance with company policy.
Stocker
Shells Gas Station
11.2019 - 02.2020
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Education
Associate of Applied Science - Criminal Justice
Southwest Tennessee Community College
Memphis, TN05-2027
Associate of Science -
Community of Peace Academy
Saint Paul, MN06-2022
Skills
- Sales management
- Verbal and written communication
- Multitasking abilities
- Employee training
- Customer service
- Time management skills
Timeline
Shift Manager
Burger King
06.2023 - Current
Cashier
Mcdonalds
05.2020 - 02.2021
Stocker
Shells Gas Station
11.2019 - 02.2020
Associate of Applied Science - Criminal Justice
Southwest Tennessee Community College
Associate of Science -
Community of Peace Academy