JI JOHN IBASITAS

• Lead daily branch operations, ensuring revenue growth, profitability, and exceptional customer service standards.
• Supervise, coach, and develop Management Trainees and Customer Service Representatives to drive individual and team performance.
• Monitor key performance metrics including ESQI, sales growth, and fleet utilization, implementing strategies to improve results.
• Manage fleet logistics by overseeing vehicle availability, coordinating maintenance, and maintaining optimal inventory levels.
• Resolve escalated customer concerns professionally to maintain strong client relationships and protect brand reputation.
• Support recruiting, onboarding, and training initiatives to strengthen operational efficiency and team development.

• Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless rental experience.
• Consistently exceeded sales goals by recommending additional services and protection packages, using a consultative approach.
• Managed daily operations, including processing contracts, overseeing vehicle check-ins/outs, and ensuring operational efficiency.
• Developed leadership and mentoring skills by assisting in training new hires and supporting team development.
• Monitored and optimized fleet management by coordinating vehicle maintenance, managing inventory, and ensuring availability.
• Analyzed performance metrics to identify areas for improvement and implemented strategies to enhance sales and customer satisfaction.

• Prospecting and acquiring new clients to grow client base in the hospitality industry.
• Providing customized insurance quotes tailored to the unique needs of hospitality businesses.
• Resolving client issues and facilitating communication between customers and insurance carriers.
• Assisting clients in managing their insurance policies to ensure seamless business operations.

• Demonstrated product knowledge as well as provided customers with polite, friendly, and the best customer service experience according to shopper experience surveys.
• Successfully trained and led at least 15 new sales associates in cashier and sales floor duties.
• Operated point of sale systems and consistently opened more than 50 Old Navy Credit Cards every year.
• Collaborated closely with the store's General Manager to train every sales associate in loss prevention and customer theft.
• Awarded Employee of the Month in July 2017 for fifty credit card sign-ups and the ability to excel in every job center placed on.

• Supervised and developed a team of stock associates.
• Received and ensured new merchandise are entered into the inventory management system, matches manifest and inventory transfer reports.
• Prepared merchandise for the selling floor under 5 hours every shipment day.
• Organized and maintained the stockroom and coordinated all stockroom activities with the store management team.
• Supported and aided sales staff on the sales floor when necessary or as directed by the store manager.