Summary
Overview
Work History
Education
Skills
RESEARCH WORK
Timeline
OperationsManager
John B S Tucker

John B S Tucker

12018 Quarum Pl,Maryland

Summary

Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Quality-driven focused on keeping business agile and efficient in changing market conditions. Offering years of vast experience hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities. Results-driven Management professional with years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.

Overview

11
11
years of professional experience

Work History

Operations Manager

CVC Pharmacy
Bowie, Maryland
06.2016 - Current
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Coaching colleagues in good customer service and providing customer needs and satisfaction. Supervise colleagues in the everyday running of the store as mandated by store manager
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.

Assistant Customer Service Manager

Food Lion
Durham, NC
11.2017 - 04.2018
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Oversaw address of customer requests for friendly, knowledgeable service and support.

Shift Lead

Walgreens
Durham, NC
11.2014 - 04.2016
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Documented receipts, employee hours, and inventory movement.

Education

Bachelor of Science - HealthCare Administration

University of Phoenix
Tempe, AZ
09.2022

Associate of Science - Human Resources Management

Irish University Business School
London
10.2010

High School Diploma -

Easter Polytechnic
Kenema Sierra Leone
09.1991

Skills

  • Process Improvement Strategies
  • Workforce Training
  • Contract Review and Recommendations
  • Policies and Procedures Implementation
  • Planning and Implementation
  • Critical Thinking
  • Team Leadership
  • Financial and Cash Flow Analyses
  • Logistics Oversight
  • Decision Making
  • Customer Service
  • Problem-Solving
  • Staff Management
  • Employee Motivation

RESEARCH WORK

• Organizational Structure and practical illustration

• Workshop on Sexual Health Promotion for adolescents

• 2008-Workshop on Career Planning and Development • 2007- Workshop on Issues of Transition with Special Reference to Pro-poor Growth

• 2006- Training Workshop on Human Resource Planning and Management. Training on Youth Empowerment and Employment

• 2001- Seminar on Leadership Training and Cooperative Management/Business Management

• 1996- Workshop on Human Rights and Democracy

Timeline

Assistant Customer Service Manager

Food Lion
11.2017 - 04.2018

Operations Manager

CVC Pharmacy
06.2016 - Current

Shift Lead

Walgreens
11.2014 - 04.2016

Bachelor of Science - HealthCare Administration

University of Phoenix

Associate of Science - Human Resources Management

Irish University Business School

High School Diploma -

Easter Polytechnic

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