John C. Pool
Sales
Plantation,FL
Summary
Talented and Focused Sales Manager known for overseeing successful departments by recognizing areas that need improvement. Detailed and capable of driving effective sales teams using creativity and knowledge of the Automobile Industry. Highly effective and knowledgeable in techniques used to close sales opportunities. Determined, highly motivated, enthusiastic and personable individual with organizational skills that bring together people to work towards a common goal.
Overview
24
24
years of professional experience
Work History
New Car Sales Manager
Ed Morse Automotive Group
10.2023 - 05.2024
Used Car Sales Director
Concord Nissan
11.2021 - 05.2023
General Sales Manager
Pompano Automotive Group / Encore CDJR
03.2019 - 09.2021
General Sales Manager
Diamond Auto Group
10.2016 - 03.2019
New/Used Car Sales Manager
Lawless CDJR
04.2015 - 10.2016
General Sales Manager
AutoFair Volkswagen Of Nashua
11.2011 - 04.2015
Sales Manager
Findlay Automotive Group
06.2007 - 11.2011
Sales Manager
Forman Automotive Group
03.2000 - 05.2007
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Upheld company policies and implemented standards fairly.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Developed innovative marketing campaigns to increase engagement by targeting the right demographic areas
- Coordinated staff sales meetings discuss developmental strategy, best practices and process improvements
- Managed multiple departments while working together with the sales associates and managers as a team to reach a common goal
- Trained all Sales associates, Floor managers and Sales managers so that together we could achieve the same common goal as a team
- Developed a comprehensive training program on the 10 Steps To Success for the sales associates
- Early customer interaction during the sales process to insure customer satisfaction
- Structuring deals so that profitability is well managed during the sale process
- Closing deals using tie downs, takeaway's, (FAB) Feature, Advantage, Benefit and overcoming customer objections
- Organizing and finalizing deals before the customer enters the finance office
- Submitting deals to the proper banking institution based on credit criteria
- Calling different banking institutions if needed, to negotiate deals while maintaining a strong relationship
- Built relationships with customers to establish long-term business growth
- Promptly resolved all customer requests, questions and complaints
- Presentation of new and pre-owned vehicles based on the current promotion running
- Directly working with the Service Manager making sure the pre-owned vehicles get through the shop with the proper attention within (72 hours)
- Calling the right outside Vendors to set up the work needed on vehicles to be repaired for presentation on the lot, wheel, dent, ding, paint and refurbishing needs
- Organizing New and Pre-owned vehicles on the lot so that there is a vast selection
- Pricing the pre-owned inventory with specials and placing them online to be effective in the Used Car Market
- Merchandising all vehicles in inventory with the proper window stickers, signage, descriptions, pricing etc
- Overseeing appraisals on all trades while placing the proper value on them for retail and wholesale effectiveness
- Customer follow up, asking for referrals and reinforcing the customer survey
Education
Associate of Science - Computer Business Administration
Education Dynamics Institute
Las Vegas, NVHigh School Diploma -
Chaparral High School
Las Vegas, NVSkills
ADP / Reynolds & Reynolds / CDK / Dealertrack / RouteOne / DealerBuilt / MarketScan / FirstLook / Provision vAuto / Dealercom / Dealerinspire / Dealer Connect / E leads CRM / DealerSocket CRM / VinSolutions CRM / iMagic CRM / Microsoft Office
References
Scott Boucher / Principal Owner Concord Nissan / (603) 321-6000 Cell
Mike Colby / Finance Director / Lawless CDJR / Parkway Toyota of Boston / (858) 220-2041 Cell
Al Rodriguez / GM Pompano Automotive LLC / (954) 901-5290 Cell
Mike Monfreda / GM Diamond Auto Group / (508) 269-7054 Cell
Jared Saunders / GM AutoFair Volkswagen / Owner Vero Beach Toyota / (603) 858-4389 Cell
Joshua Lehmann / Sales Manager AutoFair Volkswagen / (603) 660-6434 Cell
Timeline
New Car Sales Manager
Ed Morse Automotive Group
10.2023 - 05.2024
Used Car Sales Director
Concord Nissan
11.2021 - 05.2023
General Sales Manager
Pompano Automotive Group / Encore CDJR
03.2019 - 09.2021
General Sales Manager
Diamond Auto Group
10.2016 - 03.2019
New/Used Car Sales Manager
Lawless CDJR
04.2015 - 10.2016
General Sales Manager
AutoFair Volkswagen Of Nashua
11.2011 - 04.2015
Sales Manager
Findlay Automotive Group
06.2007 - 11.2011
Sales Manager
Forman Automotive Group
03.2000 - 05.2007
Associate of Science - Computer Business Administration
Education Dynamics Institute
High School Diploma -
Chaparral High School
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