John Carlo Cortez
Jacumba Hot Springs,CA
Summary
As an employee at Viejas Casino & Resort, I consistently show dedication and always arrive on time. I willingly extend my working hours to ensure tasks are completed promptly, often assisting colleagues in various areas. While maintaining a professional approach, I take pride in completing my assigned responsibilities ahead of schedule. My friendly and approachable nature allows me to engage effectively with others, fostering a positive and collaborative work environment.
Overview
4
4
years of professional experience
Work History
Houseperson
Viejas Casino
Alpine, CA
06.2022 - Current
- Collected dirty linens from guest rooms and transported them to designated laundry area.
- Provided excellent customer service at all times.
- Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies.
- Delivered items to guests' rooms upon request.
- Swept floors, emptied trash cans, washed windows as necessary.
- Inspected guest rooms for cleanliness standards prior to check-in.
- Maintained cleanliness of storage areas for linen and other supplies.
- Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
BusBarn
Mountain empire high school
Pine Valley, CA
02.2020 - 05.2021
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Mountain Empire High School
Pine Valley, CA06-2021
Skills
- Guest Relations
- Maintenance Coordination
- Laundry Management
- Hygiene Standards
- Stain Removal
- Safe Chemical Handling
- Customer Service
- Multitasking and Prioritizing
- Effective Communication
- Relationship Building
- Reliability
Accomplishments
- Salutatorian
- RedHawk Award
Languages
Spanish
Elementary
Timeline
Houseperson
Viejas Casino
06.2022 - Current
BusBarn
Mountain empire high school
02.2020 - 05.2021
High School Diploma -
Mountain Empire High School
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