HANSSEL ACOSTA MEDINA
Miami,FL
Summary
Adept at enhancing guest experiences and streamlining operations, I leveraged guest support and maintenance awareness to significantly improve service quality at Carillon Miami Wellness Resort. Skilled in hygiene standards and guest relations, my proactive approach resulted in a notable increase in guest satisfaction. My background spans various customer-facing roles, demonstrating versatility and a commitment to excellence. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
14
14
years of professional experience
Work History
Houseperson
Carillon Miami Wellness Resort
Miami, FL
07.2023 - 12.2024
- Ensured that all safety precautions were followed when using cleaning agents or equipment.
- Reported maintenance problems promptly to the supervisor.
- Swept floors, emptied trash cans, washed windows as necessary.
- Collected dirty linens from guest rooms and transported them to designated laundry area.
- Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
- Disinfected high touch points on a regular basis throughout the facility.
- Greeted guests upon arrival and provided assistance with luggage.
- Responded to guest inquiries regarding hotel services and facilities in a courteous and professional manner.
Stylist
ALLSAINTS
Miami, USA
12.2021 - 06.2023
- Developed positive customer relationships through friendly greetings and excellent Service
- Sharing advice with customers on current trends, our products, and new promotions, and styling ideas based on the customer´s personal style and interests, always engaging, connecting, inspiring, showing possibilities and leaving a lasting impression
- Maintaining visual and display standards and ensure the selling floor is well stocked
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Handled all customer relations issues in a gracious manner and in accordance with Company policies
Stock Associate
ZARA
Miami, USA
04.2021 - 12.2021
- Scanned, recorded, and verified receive inventory during weekly shipments
- Orchestrated the re-organization of stock room merchandise for more successful inventory and cycle counts
- Shifted the stockroom according to woman and Kid styles
- Maintained the stock room as cleaned as possible so the job and duties could be easier for everyone
- Provided excellent customer service by answering queries and concerns and assisted with product selections
- Assisted in the retrieval of all truck deliveries
- Greeted and assisted customers to ensure quality customer service
Sales Associate
NewsLink
Miami, USA
10.2019 - 03.2020
- Assisting hundreds of customers per day in finding or selecting items, and providing recommendations which have generated a lot of profit to the business
- Replenish and organize inventory with accuracy and efficiency
- Assisted team members when necessary in handling cash registers, labeling products, unloading merchandise and cleaning up
- Coached new employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Demonstrate genuine hospitality while greeting and establishing rapport with guests
Retail Associate
River Island
Liverpool, UK
04.2016 - 02.2018
- Communicated successfully and clearly with clients to provide excellent customer service
- Quickly became orientated with new sales, policies, and products on a regular basis
- Contained expert knowledge of brand and merchandise to increase repeat customer sales
- Processed and presented new merchandise efficiently to increase product on the sales
- Discuss and recommend products to customers to promote sales
- Maintain a professional appearance at all
- Increase brand and event awareness to generate more traffic and knowledge of location
Bartender
McCooleys
Liverpool, UK
01.2015 - 04.2016
- Bartending: Utilize expansive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and support waitstaff
- Inventory Management: Estimate product demand according to seasonal trends and popularity
- Maintain appropriate inventory to avoid overage or depleted stock
- Prepare orders for multiple vendors' delivery schedules
- Physically fit enough to move lift, carry, push and pull stock and furniture around
- Setting up the bar, side stations side tables and displays at the start of the day
- Ability to work under pressure amid distractions, interruptions and loud music
- Looking after the safety of drinking customers whilst they are standing at the bar
Bartender
The Greave Dunning
Greasby, UK
02.2014 - 01.2015
- Delivering outstanding food and beverage service to customers
- Taking orders from guests and offering advice on the menu
- Escorting customers to their tables
- Keeping the Place of Work and surrounding area clean and organized at all times
- Giving guests an accurate bill then taking payment from them in cash or credit cards
- Built deeper relationships with my customers so they would return because of their experience
- Removing dishes and glasses from tables, and taking them to kitchen for cleaning
Shop Assistant
Video Torres
San Antonio, Spain
10.2011 - 04.2012
- Thorough knowledge of stock
- Use of computer system to check out DVDs, checking them back in when returned
- Ensuring any outstanding balances were paid
- Handling cash
- General housekeeping duties
Night Shift Worker
Eden Night Club
San Antonio, Spain
04.2011 - 10.2011
- Working night shift, (11pm - 6am, 7 days/week)
- Communicating with the general public
- Dealing with cash for customers requiring a re-entrance ticket
- Ensuring safety of staff and customers
Education
Associate of Science -
Miami Dade College
Miami, FL02-2019
Skills
- Work prioritization
- Guest relations
- Guest support
- Floor polishing
- Hygiene standards
- Guest room cleaning
- Maintenance awareness
- Cleaning techniques
Outsideinterests
- Soccer
- Jogging
- Gym
- Nutrition
- Help others
- Music producer
Languages
- English
- Spanish
Residency
- UK resident, 12/01/12
- USA Permanent Resident, 03/01/18
Personal Information
- Health Status: Excellent
- Date of Birth: 07/21/90
- Nationality: Spanish
Timeline
Houseperson
Carillon Miami Wellness Resort
07.2023 - 12.2024
Stylist
ALLSAINTS
12.2021 - 06.2023
Stock Associate
ZARA
04.2021 - 12.2021
Sales Associate
NewsLink
10.2019 - 03.2020
Retail Associate
River Island
04.2016 - 02.2018
Bartender
McCooleys
01.2015 - 04.2016
Bartender
The Greave Dunning
02.2014 - 01.2015
Shop Assistant
Video Torres
10.2011 - 04.2012
Night Shift Worker
Eden Night Club
04.2011 - 10.2011
Associate of Science -
Miami Dade College
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