John Cedrick Nunez
Antipolo City,Philippines
Summary
Dedicated customer service professional seeks new challenges and opportunities for professional growth, advancement and travel. Highly enthusiastic, motivated, personable and responsible sales and customer service professional with more than 2 years experience in retail and healthcare call center environments. Thorough, reliable customer service with proven ability to establish rapport with clients. Outgoing and driven to reach company goals. Results oriented and extremely efficient and dependable and a willingness to work a flexible schedule.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Betaine (PH) B.V. - Healthcare
10.2020 - 07.2022
- Handled high-volume telephone call to address and resolve customer queries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Customer Service Representative
Alorica Teleservices
09.2019 - 07.2020
- Assisted customers with product-related questions, feedback and cross-selling and upselling.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Built rapport with customers through courteous and professional communications.
Education
Bachelor of Arts - Communication Arts
World Citi Colleges Antipolo
Antipolo City, Rizal, Philippines06.2019
Skills
- Effective communication skills and listening skills
- Skilled multi-tasker
- Ability to perform data entry of both text and numerical information
- Courteous and friendly demeanor
- High customer service standards
- Adaptive team player
- Articulate and well spoken in English and Filipino
- Experienced in Microsoft Office
- Customer needs analysis
Timeline
Customer Service Representative
Betaine (PH) B.V. - Healthcare
10.2020 - 07.2022
Customer Service Representative
Alorica Teleservices
09.2019 - 07.2020
Bachelor of Arts - Communication Arts
World Citi Colleges Antipolo
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