Summary
Overview
Work History
Education
Skills
Software
Timeline
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John Christian Davis

John Christian Davis

Student
Keene,Texas

Summary

Determined and dependable with a strong foundation in technical support and customer service. Bringing years of experience in service-oriented roles, adept at deploying technical solutions that enhance system performance and user satisfaction. Proficient in Microsoft Office, SQL, Python, and Tableau. Capabilities extend to effective communication, strategic decision-making, and strong project execution. Eager to leverage skills in a collaborative environment to drive technological advancements and improve healthcare access at Epic. Committed to delivering high-quality solutions with precision and efficiency.

Overview

7
7
years of professional experience

Work History

College At Home Advisor

Apple
Keene, TX
1 2024 - Current
  • Deliver top-tier technical assistance to customers, resolving hardware and software-related concerns with precision and efficiency
  • Facilitate troubleshooting sessions via phone, email, and live chat, adeptly diagnosing and resolving issues to minimize downtime for users
  • Consistently exceed performance metrics, including first-call resolution rates and customer satisfaction scores.

Driver

Lyft & Uber
Dallas, TX
10.2017 - 12.2023
  • Utilized GPS and other navigation tools to plan routes and stay on schedule
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences
  • Minimized liability by consistently following road rules when driving
  • Cleaned vehicle regularly to maintain professional appearance.
  • Maintained 5-star rating (300 rides)

Warehouse Associate

Amazon
Dallas, TX
10.2017 - 11.2019
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Loaded, unloaded, and moved material to and from storage and production areas
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
  • Operated forklift to safely move and safeguard stock and supplies in warehouse
  • Used handheld devices and computers to record and monitor inventory levels
  • Consistently lifted materials weighing as much as 50 to 100 pounds
  • Performed general housekeeping and cleaning tasks

Education

Bachelor of Science - Information Science

University of North Texas
Denton, TX
05.2024 - Current

Skills

Technical Problem Solving

Database Management (SQL)

Python Programming and Automation

Data Analysis and Visualization (Tableau)

Microsoft Office Proficiency

Technical Analysis and Troubleshooting

Effective Communication and Listening

Team Collaboration and Customer Service

Project Management

Software

Microsoft Office

Tableau

SQL

Python

Timeline

Bachelor of Science - Information Science

University of North Texas
05.2024 - Current

Driver

Lyft & Uber
10.2017 - 12.2023

Warehouse Associate

Amazon
10.2017 - 11.2019

College At Home Advisor

Apple
1 2024 - Current

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