John Christian Osea
Celine
Summary
Dynamic and results-driven professional with a proven track record at Olive Garden, excelling in customer service and suggestive selling. Recognized for consistently exceeding sales targets and fostering loyalty through effective communication and problem-solving skills. Committed to enhancing customer satisfaction while efficiently managing tasks in fast-paced environments.
Offering passion for retail and strong desire to learn and grow within industry. Brings ability to quickly grasp inventory systems and merchandising techniques, ensuring effective stock management and appealing product presentation. Ready to use and develop organizational and communication skills in General Merchandiser role.
Overview
5
5
years of professional experience
Work History
Restaurant Food Server
Olive Garden
10.2024 - 02.2025
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
Service Valet
Knife Steakhouse
10.2022 - 04.2023
- Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
- Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
- Elevated guest satisfaction by addressing inquiries or concerns with prompt attention and a courteous demeanor.
- Resolved potential conflicts or issues by employing effective problem-solving techniques and leveraging strong interpersonal skills when interacting with guests.
Delivery Partner
Uber
04.2022 - 12.2022
- Developed strong relationships with clients through consistent communication and excellent service.
- Adapted quickly to changing client needs or preferences by adjusting delivery schedules as necessary, demonstrating flexibility and commitment to customer satisfaction.
- Loaded and unloaded packages with care, minimizing potential damage during transport.
- Supported warehouse operations when needed, including picking orders, packing items, and organizing shipments for dispatch.
General Merchandiser
Target
08.2020 - 01.2021
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
Education
High School Diploma -
Prosper High School
Prosper05-2019
Skills
- Handling complaints
- Efficient movement
- Suggestive selling
- Customer service
- Sales techniques
- Task prioritization
Languages
tagalog
Native or Bilingual
Timeline
Restaurant Food Server
Olive Garden
10.2024 - 02.2025
Service Valet
Knife Steakhouse
10.2022 - 04.2023
Delivery Partner
Uber
04.2022 - 12.2022
General Merchandiser
Target
08.2020 - 01.2021
High School Diploma -
Prosper High School
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