John Donaldson III
Mount Carmel,TN
Summary
Accomplished Store Manager with a proven track record at Rural King, enhancing operational efficiency and team performance. Expert in Retail Inventory Management and Personnel Development, I significantly increased customer satisfaction through innovative service strategies. Skilled in fostering vendor relationships and minimizing loss, my leadership consistently drives sales growth and team collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Rural King
05.2020 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Rural King
12.2016 - 05.2020
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Rural King
05.2016 - 12.2016
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Walmart
08.2014 - 05.2016
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Zone Merchandise Supervisor
Walmart
08.2009 - 08.2014
- Managed all general orders and special assignments for business.
- Prepared and supervised various budgetary plans in assigned to the store.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Evaluated each account for compliance with merchandising standards.
- Monitored ad signboards for department and cleaned displays daily.
Department Manager
Walmart
08.2005 - 08.2009
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Inventory Specialist
Walmart
06.2003 - 08.2005
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each month.
Education
High School Diploma -
Hazleton Area High School
Hazle Township, PA06.2003
Skills
- Operations Management
- Personnel development
- Team Development
- Retail Inventory Management
- Loss Prevention
- Store Merchandising
- Customer Service Management
Accomplishments
Current member of the Rural King manager advisor board
Technical Skills
Microsoft Excel,Powerpoint,Word,Outlook,Google Docs
Certification
Current member of the Rural King store manager advisory board
Timeline
Store Manager
Rural King
05.2020 - Current
Store Manager
Rural King
12.2016 - 05.2020
Assistant Manager
Rural King
05.2016 - 12.2016
Assistant Manager
Walmart
08.2014 - 05.2016
Zone Merchandise Supervisor
Walmart
08.2009 - 08.2014
Department Manager
Walmart
08.2005 - 08.2009
Inventory Specialist
Walmart
06.2003 - 08.2005
High School Diploma -
Hazleton Area High School