John E. Byrd
Summary
Data analyst and developer
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
AppleOne
Austin, TX
11.2023 - 02.2024
- (40 hours per week)
- Resolved customer issues by one call resolution
- Answered customer requests or inquiries concerning services, products, billing, and equipment
- Verified customer account and active services using various databases and software applications
- Researched customer account information to explain services, charges, and adjustments
- Logged customer complaints, creates service requests, and routes to the appropriate department(s)
- Maintained and filed all generated service requests.
System Specialist
Internal Revenue Service
Austin, TX
05.2022 - 11.2023
- (40 hours per week)
- Public Trust Position
- Processed private taxpayer documents
- Entered taxpayer information into federal system
- Followed all confidentiality requirements and followed all procedural guidelines.
System Specialist
Whole Foods
Austin, TX
02.2022 - 04.2022
- Hours per week)
- Responsible for entering and maintaining item data into proprietary systems
- Entered data to maintain and update weekly product data reports reviewed by departmental management.
System Specialist/Compliance Monitor
Citibank
San Antonio, TX
01.2012 - 01.2021
- Hours per week)
- Responsible for monitoring the activity of multiple in-house systems for adherence to company policies and data integrity standards
- Developed departmental Microsoft Access database for tracking employee productivity and storing data for monthly metrics
- Includes developing user interface and reporting tools to be utilized by management
- Utilized VBA programming to develop numerous tools for tracking and storing data concerned with BAU activity
- Instrumental in developing data mining and formatting techniques that improved departmental productivity and accuracy, saving dozens of work hours per week, and reducing input errors dramatically.
Alternate Administrator
Outreach Services
New Braunfels, TX
01.2009 - 01.2012
- Assisted in all operations of Personal Assistance Services (PAS) activities
- Assisted in ensuring agency follows all policy procedures and state regulatory requirements
- Served as administrator when administrator was unavailable.
Care Coordinator
My Friend’s Haus, Adult Day Care
New Braunfels, TX
01.2008 - 01.2009
- (40 hours per week)
- Supervised and coordinated care for individuals with disabilities
- Supervised care staff providing mobility services for patients
- Administrative duties to help support PAS operations.
Education
M.B.A., Masters of Business Administration - undefined
Texas State University
01.2002 - 01.2005
B.S - Radio-Television-Film
University of Texas
01.1992 - 01.1996
Skills
Database development and developmentundefined
Timeline
Customer Service Representative
AppleOne
11.2023 - 02.2024
System Specialist
Internal Revenue Service
05.2022 - 11.2023
System Specialist
Whole Foods
02.2022 - 04.2022
System Specialist/Compliance Monitor
Citibank
01.2012 - 01.2021
Alternate Administrator
Outreach Services
01.2009 - 01.2012
Care Coordinator
My Friend’s Haus, Adult Day Care
01.2008 - 01.2009
M.B.A., Masters of Business Administration - undefined
Texas State University
01.2002 - 01.2005
B.S - Radio-Television-Film
University of Texas
01.1992 - 01.1996