Johneisha Getman
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to engage guests and manage cash transactions accurately, ensuring a positive experience. Recognized for cultivating relationships with customers and enhancing satisfaction through attentive service and effective problem-solving.
Overview
9
9
years of professional experience
Work History
Server
Texas Roadhouse
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Conns Home Plus Warehouse
04.2022 - 09.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Car Wash Employee
Zips Car Wash
10.2021 - 04.2022
- Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
- Improved customer satisfaction by providing efficient and thorough car wash services.
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
Lifeguard
Kool Park Pool
06.2020 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Sales Associate
Aeropostale
11.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Food Service Worker
Hardee's Restaurant
12.2019 - 05.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cashier
Hershey Park
01.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Newton Conover High School
Newton, NCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
Timeline
Server
Texas Roadhouse
09.2022 - Current
Sales Associate
Conns Home Plus Warehouse
04.2022 - 09.2022
Car Wash Employee
Zips Car Wash
10.2021 - 04.2022
Sales Associate
Aeropostale
11.2020 - 04.2021
Lifeguard
Kool Park Pool
06.2020 - 08.2021
Food Service Worker
Hardee's Restaurant
12.2019 - 05.2020
Cashier
Hershey Park
01.2017 - 02.2019
High School Diploma -
Newton Conover High School