Johneka Moore
Pompano Beach,FL
Summary
Passionate and experienced team leader! Track record of enhancing team performance and understand the value they contribute to success! Known for elevating the human spirit! Thrive under pressure and execute goals. I take on challenges and develop through feedback. I am Hard working and truly gifted!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbuck's Coffee
03.2017 - Current
- Coaching for performance and development
- Creating an inclusive culture of excellence where teams thrive, And have a collective commitment.
- Generate relative insights in executing plans.
- Cultivate space for honest dialogue
- Maintains inventory,Cash handling and food safety standards.
- Trained new partners and delegated daily tasks and responsibilities.
- Role modeling self-reflection and ongoing learnings.
- Provides clarity on the skills and capabilities needed to be successful.
Customer Service Supervisor
Whole Food Market
06.2018 - 03.2020
- Promoted a positive work environment with integrity.
- Collaborated with other departments to address recurring customer concerns.
- Coached team, uses information tools to ensure team are prepared.
- seeks opportunities to appreciate and recognize team.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Miami Dade College
Miami, FL07-2006
Skills
- Cash handling
- Employee training
- Workplace safety
- Inventory control and record keeping
- Sales and upselling
- Role modeling
- Creative problem solving
- Policy enforcement
- Strategic planning
- Continuous improvement
- Business development
- Team motivation
- Sales reporting
Certification
Starbucks Manager Development Program
Timeline
Customer Service Supervisor
Whole Food Market
06.2018 - 03.2020
Shift Supervisor
Starbuck's Coffee
03.2017 - Current
High School Diploma -
Miami Dade College
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