Johnese Mitchell
Dallas,TX
Summary
Proven Customer Service Sales Representative with a track record of boosting sales revenue and enhancing customer satisfaction at Macy's Department Store. Skilled in active listening and critical thinking, adept at resolving complex issues, and increasing loyalty through empathetic service. Demonstrates exceptional time management and problem-solving abilities, contributing to a positive team culture and productivity.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundever
06.2022 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- handled account transfer deposited money open accounts trouble shoot online accounts etc.
Customer Service Representative
Nation Benefits
04.2019 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Customer Service Sales Representative
Macys Department Store
11.2017 - 03.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Education
High School Diploma -
Martin Luther King High School
Philadelphia, PA06-2013
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Critical thinking
- Problem-solving
- Data entry
- Customer relations
Timeline
Customer Service Representative
Foundever
06.2022 - 01.2025
Customer Service Representative
Nation Benefits
04.2019 - 06.2022
Customer Service Sales Representative
Macys Department Store
11.2017 - 03.2019
High School Diploma -
Martin Luther King High School
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