Johnese Patterson
Boynton Beach,FL
Summary
Detail-oriented customer service professional with a strong track record in data management tasks. Known for maintaining data accuracy and efficiently handling large volumes of information. Skilled in utilizing office software and possessing strong organizational abilities. Recognized for exceptional interpersonal skills through high customer satisfaction and peer acknowledgment.
Overview
3
3
years of professional experience
Work History
Access Center Representative III - Physician Referral Services
NYU Langone
03.2024 - Current
- Responsible for supporting all workflows and processes for all inbound and outbound practices and services.
- Complete call processing in an efficient manner; remain aware of call volumes.
- Work as part of the team to handle the call volumes; Able to work independently and complete tasks efficiently and as assigned.
Access Center Representative II - Physician Referral Services
NYU Langone
07.2023 - 03.2024
- Utilizes research for finding appropriate providers and care for certain conditions
- Provided support and trained incoming employees in regard to the navigation and knowledge of NYU Langone
- Assists patients with clinical, scheduling, and general inquiries in regard to the NYU Langone practices and radiology providers
Access Center Representative
NYU Langone
02.2022 - 07.2023
- Proactively keep up to date on all communications
- Assists patients with clinical, scheduling, and general inquiries in regard to the NYU Langone practices and providers
- Provided support and trained incoming employees in regard to the navigation and knowledge of NYU Langone
Contact Center Representative
Pacific Dental Services
09.2022 - 02.2022
- Keep up to date on all communications
- Respond to multi-level inquiries regarding appointments, provider messages, and services
Education
High School -
Monarch High School
Coconut Creek, FL06.2016
Skills
- Data Entry
- Collaboration
- Communication
- Active listening
- Problem Solving
- Organization
- Complaint resolution
- CRM software
- Multitasking and organization
Timeline
Access Center Representative III - Physician Referral Services
NYU Langone
03.2024 - Current
Access Center Representative II - Physician Referral Services
NYU Langone
07.2023 - 03.2024
Contact Center Representative
Pacific Dental Services
09.2022 - 02.2022
Access Center Representative
NYU Langone
02.2022 - 07.2023
High School -
Monarch High School
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