Johnese L. McFail
Administrative Management
Durham,NC.
Summary
- Knowledgeable and dedicated customer service professional with experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Salon Manager/Customer Service Manager
Bayos International
Durham, NC
01.2016 - 03.2020
- Take proactive approaches when dealing with guest.
- Maintaining inventory/ Stocking Shelves.
- Maintaining daily schedules.
- Conducting consultations.
- Booking appointments.
- Paying and collecting invoices.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Emergency Medical Technician
Butler Medical Transport
Gaithersburg, MD
05.2014 - 03.2016
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with lucid patients to gather incident and medical history information.
- Trained EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
- Administered tests and medication to stabilize patients in field or in transit.
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
Lead Teacher
LaPetite Academy
Washington, DC
08.2010 - 01.2013
- Schedule daily activities for Toddler students.
- Utilize LaPetite Curriculum for student learning.
- Complete daily communication reports for 8 students.
- Complete daily and monthly evaluations with each child.
- Maintain a Safe and Healthy learning environment.
- Complete daily assessments reports for 20 students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth.
Administrative Assistant/ Tutor
Helping Inner City Kids Succeed
Washington, DC
03.2008 - 01.2012
- Manage day to day clerical needs of program.
- Answer phones and route calls as appropriate.
- Call Parents of absent students.
- Copy and File weekly lesson Plans for training instructors.
- Tutor young children after school with math and reading.
- Other front desk duties as required.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
Education
High School Equivalency Diploma - undefined
Southeastern University, YouthBuild Public Charter School
08.2007 - 10.2010
Emergency Medical Technology
Westlink Career Institution
Washington, DC 06.2013 - 11.2013
Skills
Microsoft Word, Excel, PowerPoint and Internet ExplorerAdministrativeClericalInternet ExplorerInventoryMathExcelPowerPointWordReadingAnswer phones
Personnel training and development
Budgeting and reporting
Patient Management
Emergency vehicle operation
Medical Coding
Direct Patient Care
Pre-hospital Care
Medical Records Management
Patient-focused quality service
Customer service optimization
Preventive maintenance services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- National Registered Emergency Medical Technician (2014).
- First Aid/CPR (2014).
- Child Development Associate (2011).
Timeline
Salon Manager/Customer Service Manager
Bayos International
01.2016 - 03.2020
Emergency Medical Technician
Butler Medical Transport
05.2014 - 03.2016
Emergency Medical Technology
Westlink Career Institution
06.2013 - 11.2013
Lead Teacher
LaPetite Academy
08.2010 - 01.2013
Administrative Assistant/ Tutor
Helping Inner City Kids Succeed
03.2008 - 01.2012
High School Equivalency Diploma - undefined
Southeastern University, YouthBuild Public Charter School
08.2007 - 10.2010