Hi, I’m
Johnesha West
Ridgeland,MS
Summary
I am a skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Highly experienced customer service representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player.
Overview
7
years of professional experience
Work History
ConcentrixJackson, MS
Customer Service Representative
03.2019 - 08.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Home DepotJackson, United States
Associate
04.2018 - 05.2019
Job overview
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Making sure all products were properly maintained and placed in the assigned area.
Rainbow ShopsJackson, MS
Sales Associate
11.2016 - 01.2018
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Voluntary Jackson, MS
Administrator
08.2016 - 05.2017
Job overview
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Aided colleagues, managers and customers through regular communication and assistance.
Jobs For America's GraduatesJackson, MS
Summer Intern
06.2015 - 07.2015
Job overview
- Interacted with customers by phone, email or in-person to provide information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created and optimized records management strategies to coordinate and protect information.
- Opened, sorted and distributed incoming mail and packages.
Education
Forest Hill High SchoolJackson, MS
High School Diploma
05.2017
Skills
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Customer Service and Assistance
- Typing
- Client Engagement
- Practice Management
- Attention to Detail
- Computer Skills
- Communication
Timeline
Customer Service Representative
Concentrix
03.2019 - 08.2022
Associate
Home Depot
04.2018 - 05.2019
Sales Associate
Rainbow Shops
11.2016 - 01.2018
Administrator
Voluntary
08.2016 - 05.2017
Summer Intern
Jobs For America's Graduates
06.2015 - 07.2015
Forest Hill High School
High School Diploma
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